Emails not deleting from Exchange inbox

Hi,

I had this issue too. I was trying to delete some emails and my internet connection was not reliable, so I ended up with some emails that appeared in my folder, but I couldn't delete. I followed the instructions on: https://support.apple.com/en-gb/guide/mail/mlhlp1227/mac to rebuild the index for the mailbox with my problematic emails and then I was able to delete the messages without problem.

hope this helps,

Francesca

Hi cdbryant,

same issue here. I disabled/enabled exchange in accounts. After deleting the "problem email" I've got the same

message but eventually after clicking OK the message was gone. Maybe it works for you too.

Regards,

marcel

Any other suggestions? I've deleted more than a dozen times and it keeps coming back. I have disabled and enabled the account, still no luck. It is just two specific emails that won't go away. They are not on any other device and are in the exchange account on the web. Anything in the library I can delete/cleanup?

Same problem and solution worked but as noted by marcel, once you disable and then re-enable the Exchange account, you have to delete the offending message about 5-6 times before it actually gets deleted and it stops flashing the error message.

Thanks, Marcel!

I'm having the same problem and tried the above fix and it hasn't worked (I'm using Catalina as well)

Only this solution worked for me, thanks!

This worked for me! Thanks for posting the solution!

that worked. thank you

Not sure what happened but no longer a problem for me. Keeping my fingers crossed that it doesn’t come back.