Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help understanding a kernal panic

panic(cpu 0 caller 0xffffff8003c290b7): "AppleAHCIDiskQueueManager::setPowerState(0xffffff8022c85d80 : 0xffffff7f84d7196c, 0 -> 3) timed out after 102008 ms"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.11.26/iokit/Kernel/IOServicePM.cpp:5302

Backtrace (CPU 0), Frame : Return Address

0xffffff921662bb40 : 0xffffff800353f98b

0xffffff921662bb90 : 0xffffff8003676c15

0xffffff921662bbd0 : 0xffffff800366861e

0xffffff921662bc20 : 0xffffff80034e6a40

0xffffff921662bc40 : 0xffffff800353f077

0xffffff921662bd40 : 0xffffff800353f45b

0xffffff921662bd90 : 0xffffff8003cd2d89

0xffffff921662be00 : 0xffffff8003c290b7

0xffffff921662be50 : 0xffffff8003c28c79

0xffffff921662be60 : 0xffffff8003c4002e

0xffffff921662bea0 : 0xffffff8003c27a28

0xffffff921662bec0 : 0xffffff80035811d5

0xffffff921662bf40 : 0xffffff8003580d01

0xffffff921662bfa0 : 0xffffff80034e613e


BSD process name corresponding to current thread: kernel_task


Mac OS version:

19A603


Kernel version:

Darwin Kernel Version 19.0.0: Wed Sep 25 20:18:50 PDT 2019; root:xnu-6153.11.26~2/RELEASE_X86_64

Kernel UUID: 70EDD61F-86EE-3E1B-873F-98D909B78160

Kernel slide: 0x0000000003200000

Kernel text base: 0xffffff8003400000

__HIB text base: 0xffffff8003300000

System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

System shutdown begun: NO

Panic diags file available: YES (0x0)


System uptime in nanoseconds: 13599778339774

last loaded kext at 248416011932: @filesystems.msdosfs 1.10 (addr 0xffffff7f86cb9000, size 69632)

last unloaded kext at 562251879872: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f845cc000, size 24576)

loaded kexts:

com.symantec.ips.kext 14.0f29

com.symantec.nfm.kext 14.0f29

com.symantec.internetSecurity.kext 14.0f29

>!AMikeyHIDDriver 131

>AudioAUUC 1.70

@fileutil 20.036.15

>!AGraphicsDevicePolicy 4.1.46

@AGDCPluginDisplayMetrics 4.1.46

>!AHV 1

|IOUserEthernet 1.0.1

|IO!BSerialManager 7.0.0f8

>!AUpstreamUserClient 3.6.8

>pmtelemetry 1

>!APlatformEnabler 2.7.0d0

>AGPM 111.1.18

>X86PlatformShim 1.0.0

>!A!IHD5000Graphics 14.0.0

@Dont_Steal_Mac_OS_X 7.0.0

>!AHDA 283.14

>!ABacklight 170.18

>eficheck 1

>!AThunderboltIP 3.1.3

>!ACameraInterface 7.6.0

>!AMCCSControl 1.12

>!ASMCLMU 212

>!ALPC 3.1

>AirPort.BrcmNIC 1400.1.1

>!A!IFramebufferAzul 14.0.0

>!A!ISlowAdaptiveClocking 4.0.0

@filesystems.autofs 3.0

>!UCardReader 489.11.2

>!UTCKeyboard 255

>!UTCButtons 255

>!AVirtIO 1.0

@filesystems.hfs.kext 522.0.9

@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1

@BootCache 40

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

@filesystems.apfs 1412.11.7

>!AAHCIPort 341.0.2

@private.KextAudit 1.0

>!ASmartBatteryManager 161.0.0

>!AACPIButtons 6.1

>!AHPET 1.8

>!ARTC 2.0

>!ASMBIOS 2.1

>!AACPIEC 6.1

>!AAPIC 1.7

$!AImage4 1

@nke.applicationfirewall 302

$TMSafetyNet 8

@!ASystemPolicy 2.0.0

|EndpointSecurity 1

|IOAVB!F 800.17

>!ASSE 1.0

@plugin.IOgPTPPlugin 800.14

|IOEthernetAVB!C 1.1.0

>DspFuncLib 283.14

@kext.OSvKernDSPLib 529

>!ABacklightExpert 1.1.0

|IONDRVSupport 558.3

@!AGPUWrangler 4.1.46

>!AHDA!C 283.14

|IOHDA!F 283.14

|IOAudio!F 300.2

@vecLib.kext 1.2.0

>!ASMBus!C 1.0.18d1

|IO80211!F 1200.12.2b1

>mDNSOffloadUserClient 1.0.1b8

>corecapture 1.0.4

|IOSkywalk!F 1

|IOAccelerator!F2 438.1.23

@!AGraphicsDeviceControl 4.1.46

|IOGraphics!F 558.3

>!AGraphicsControl 4.1.46

|IOSlowAdaptiveClocking!F 1.0.0

>X86PlatformPlugin 1.0.0

>IOPlatformPlugin!F 6.0.0d8

@kext.triggers 1.0

|Broadcom!BHost!CUSBTransport 7.0.0f8

|IO!BHost!CUSBTransport 7.0.0f8

|IO!BHost!CTransport 7.0.0f8

|IO!B!F 7.0.0f8

|IO!BPacketLogger 7.0.0f8

>!UMultitouch 264

>usb.IOUSBHostHIDDevice 1.2

>usb.networking 5.0.0

>usb.!UHostCompositeDevice 1.2

>usb.!UHub 1.2

|IOSerial!F 11

|IOSurface 269.6

@filesystems.hfs.encodings.kext 1

|IOAHCIBlock!S 316.0.5

|IOAHCI!F 290.0.1

>!AThunderboltDPInAdapter 6.2.3

>!AThunderboltDPAdapter!F 6.2.3

>!AThunderboltPCIDownAdapter 2.5.2

>!AThunderboltNHI 5.5.8

|IOThunderbolt!F 7.4.5

>usb.!UXHCIPCI 1.2

>usb.!UXHCI 1.2

|IOUSB!F 900.4.2

>!AEFINVRAM 2.1

>!AEFIRuntime 2.1

|IOSMBus!F 1.1

|IOHID!F 2.0.0

$quarantine 4

$sandbox 300.0

@kext.!AMatch 1.0.0d1

>DiskImages 493.0.0

>!AFDEKeyStore 28.30

>!AEffaceable!S 1.0

>!AKeyStore 2

>!UTDM 489.11.2

|IOSCSIBlockCommandsDevice 422.0.2

>!ACredentialManager 1.0

>KernelRelayHost 1

>!ASEPManager 1.0.1

>IOSlaveProcessor 1

|IOTimeSync!F 800.14

|IONetworking!F 3.4

|IOUSBMass!SDriver 157.11.2

|IOSCSIArchitectureModel!F 422.0.2

|IO!S!F 2.1

|IOUSBHost!F 1.2

>!UHostMergeProperties 1.2

>usb.!UCommon 1.0

>!ABusPower!C 1.0

|CoreAnalytics!F 1

>!AMobileFileIntegrity 1.0.5

@kext.CoreTrust 1

|IOReport!F 47

>!AACPIPlatform 6.1

>!ASMC 3.1.9

>watchdog 1

|IOPCI!F 2.9

|IOACPI!F 1.4

@kec.pthread 1

@kec.Libm 1

@kec.corecrypto 1.0


MacBook Pro 15", macOS 10.15

Posted on Nov 19, 2019 12:48 PM

Reply
Question marked as Best reply

Posted on Nov 19, 2019 9:53 PM

Uninstall the Symantec software by following the developer's instructions if it is not required by your school or employer. AV & other cleaning apps are not needed on a Mac as they usually cause more problems than they solve.

Similar questions

2 replies

Help understanding a kernal panic

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.