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I'm trying to unlock my old ipod. I dont use the email associated with it anymore, so I tried resetting my account password that way by going into that email address. I reset password but can't unlock ipod because it needs original password from account because it is locked under the find my iphone/ipod thing. What do I do? I'm just trying to restore factory settings so I can sell it since I dont use it anymore. Thanks. Not sure what generation it is either

iPod nano (7th Gen)

Posted on Nov 19, 2019 1:39 PM

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Posted on Nov 19, 2019 2:32 PM

 if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


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or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


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Or fill out and submit this form.

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Question marked as Best reply

Nov 19, 2019 2:32 PM in response to icegasm

 if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

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