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Green Screen iPhone 11

Guys I want to know if it happened sometime with you ⬇️. My cellphone is new but sometimes when I try to take a pictures in some apps it happens. How can I fix this? Is it normal?

iPhone 11, iOS 13

Posted on Nov 22, 2019 6:33 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2019 8:20 AM

Hello,


Do you have issues with this taking screenshots in the same application? If this occurs everywhere you take screenshots from I suggest you set your iPhone to factory settings and see if the issue persists. (make sure to backup before restoring!)


If it's software related, a factory restore most likely resolves this issue. If not you should bring it back to the Apple Store, or the store where you purchased it from.


Kind regards,

K

5 replies
Question marked as Top-ranking reply

Nov 22, 2019 8:20 AM in response to camilaprr

Hello,


Do you have issues with this taking screenshots in the same application? If this occurs everywhere you take screenshots from I suggest you set your iPhone to factory settings and see if the issue persists. (make sure to backup before restoring!)


If it's software related, a factory restore most likely resolves this issue. If not you should bring it back to the Apple Store, or the store where you purchased it from.


Kind regards,

K

Nov 23, 2019 3:50 AM in response to camilaprr

I suggest you to try the stock camera app, if this issue is still present then a factory restore wouldn’t be a bad idea.


if it’s software related (3rd party apps) it’s more of a compatibility issue on their end with the newest iPhone.

Always make sure you keep iOS and all of your apps up-to-date to prevent these weird glitches or bugs.


kind regards,

K

Green Screen iPhone 11

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