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MacBook Pro Touch Bar Problem

Hello. For a while I am having a problem with my Touch Bar. When the bar is going into standby mode a white square replaces the previous keys and sometimes that square blinks in different ways. The blinking is not constant and is not sure that will happen every time, sometimes will never happen or it will begin after several minutes. also the white square it self won't appear but that is very rare. I took my MacBook to my local authorized service here in Greece but they told me that this was not a problem that compromises the functionality of the machine so they refused to replace it because the diagnostics they ran were also clear.

Every idea for what it could be or if there is a way for this to be solved?


https://youtu.be/g2Ym5_whTa8

MacBook Pro with Touch Bar

Posted on Nov 22, 2019 6:54 AM

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Nov 22, 2019 8:39 AM in response to Nikolaos P

Nikolaos P wrote:

For a while I am having a problem with my Touch Bar. When the bar is going into standby mode a white square replaces the previous keys and sometimes that square blinks in different ways.
The blinking is not constant and is not sure that will happen every time, sometimes will never happen or it will begin after several minutes. also the white square it self won't appear but that is very rare.
I took my MacBook to my local authorized service here in Greece but they told me that this was not a problem that compromises the functionality of the machine so they refused to replace it because the diagnostics they ran were also clear.
Every idea for what it could be or if there is a way for this to be solved?

https://youtu.be/g2Ym5_whTa8


All you can do is Try resetting the SMC https://support.apple.com/en-us/HT201295


You would think the "authorized service here in Greece" would of done that for you— did they hand it back working or no?


I would take it back if it continues or better to another AASP in your area.



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Nov 22, 2019 8:52 AM in response to Nikolaos P

Nikolaos P wrote:

I think they have done a full reset to the MacBook. Unfortunately there will is no other service in my town so the next option is for me to send it to Athens but I am not sure that they will fix it either because the diagnostics are coming clean.
https://discussions.apple.com/content/attachment/c090f020-b0e2-4add-b003-c61c4df28bcf



When they handed it back was it working correctly?

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Nov 22, 2019 9:04 AM in response to Nikolaos P

Nikolaos P wrote:

At first I thought it was solved because as I said it is not happening every time the bar goes to standby. But the next day I realized it was happening.


If it is not working take it back.


I do not see TouchBar on that list you posted—that seems suspect in itself?

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MacBook Pro Touch Bar Problem

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