Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I'm being charged twice for one subscription for Amazon Music

I'm being charged twice for one subscription for Amazon Music. I only show 1 active plan.


[Personal Information Edited by Moderator]


iPhone 7, iOS 13

Posted on Nov 22, 2019 7:38 AM

Reply
1 reply

Nov 22, 2019 7:45 AM in response to PCbeach74

Check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g. : Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - https://support.apple.com/HT204930 - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."


and


Get help with subscriptions not billed through Apple - https://support.apple.com/HT207865


To ask about a subscription:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


or


Worldwide iTunes support - https://support.apple.com/country-selector/itunes



I'm being charged twice for one subscription for Amazon Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.