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Helping a friend find their iPhone

If you're trying to help a friend, and they sign into iCloud on your device (say iPhone), the first thing that comes up is to enter a two factor authentication number. But the number/code is being sent to the missing phone which defeats the purpose. How do you get around this?

Posted on Nov 22, 2019 12:07 PM

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Question marked as Top-ranking reply

Posted on Nov 22, 2019 12:16 PM

Use the following instructions from Locate a lost or stolen device - Apple Support


You can help a friend find their device if it's missing and has Find My [device] turned on:

  1. Open the Find My app.
  2. Choose the Me tab.
  3. Select Help a Friend.
  4. Have your friend sign in to iCloud with the Apple ID they're signed in with on their missing device.


Also, your friend can use any computer or device and either 1) sign into icloud.com/find without being asked for a two-factor code or 2) sign into icloud.com and when the two-factor prompt is displayed click on the Quick Access to Find My below the two-factor window.

1 reply
Question marked as Top-ranking reply

Nov 22, 2019 12:16 PM in response to DogisMansBestFriend

Use the following instructions from Locate a lost or stolen device - Apple Support


You can help a friend find their device if it's missing and has Find My [device] turned on:

  1. Open the Find My app.
  2. Choose the Me tab.
  3. Select Help a Friend.
  4. Have your friend sign in to iCloud with the Apple ID they're signed in with on their missing device.


Also, your friend can use any computer or device and either 1) sign into icloud.com/find without being asked for a two-factor code or 2) sign into icloud.com and when the two-factor prompt is displayed click on the Quick Access to Find My below the two-factor window.

Helping a friend find their iPhone

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