Accountsd process using huge amounts of CPU and memory

At the risk of having this comment removed, I'll say I DO NOT see this problem manifesting itself in macOS Eleven.

Our question now is… can't you reproduce or what is going? I mean… go to safe mode and/or create a new user account, it's quite troublesome. If one of your technicians and/or programmer try to reproduce is going to be easier than doing everything in our side.

Other thing is, you can't reproduce…

Hey!

I really would like to know if you really have the same problem or just a similar one related to accountsd. I mean… I was reading the post on the site you shared and I don't have any of those things. I don't have a gosht keychain and the computer work well and the accountsd has a normal behavior if you don't have exchange mail account enabled in mail and no connection.

I just disabled my exchange mail —just the mail— and everything work well even with mail open and no connection. At least in my case the problem is pretty specific to Exchange mail accounts on Mail app on Catalina.

What is going on, at least in my opinion is, mail just enters in a loop when you have a exchange account and no connection and try to connect to the server all the time.

You know... for the sake of testing, I create a new account and also tested in safe mode... you know what? The issue is still there. so please fix this issue that is probably related with exchange accounts on mail app.

Thanks

I also did not have a ghost keychain. Also, it seems like the problem is gone as soon as I disable a certain exchange account. And yes, I also was able to reproduce it on a new user.

I think we have exactly the same problem.

The problem just was temporarily resolved when I was applying the actions suggested in the blog post's last amendment. As far as I remember I deleted the account details in the keychain and removed and re-added the mail accounts.

I have exactly the same. MacBook Pro 16 inch.

When opening mail, accountsd is consuming a lot of memory, CPU and also drains my battery. Charging with the new 95watt takes also ours.

The weird thing is, it happens a lot of times, but I havent discovered a pattern.

The level of incompetence of Apple Support now is just staggering and disheartening. Specially when they are just reading the script they have in front of them and can't provide a solution out of the box.

Yeah… and annoying… you can't imagine how difficult is to get English support when you are not in an English speaking country. I'm from Spain, but I live in Finland. Everything this is a pain in the *** additionally to the normal level of pain in the ***.

Localization of services is evil.

PS/ Are you ******* serious that swearing is curtail on this site? *** is not a bad word, is a part of the body… https://www.youtube.com/watch?v=5rVQGT01Kzg

I have this problem too since I migrated from GSuite to Office 365. I did not have this problem (as far as I recall) when I only had one Office 365 account set up, only since I have 2 of them.

Running Catalina 10.15.4. Accountsd jumps to 160 % CPU use very often, despite being online.

The others who have this issue: Do you also have 2-factor authentication enabled with Exchange / Office 365? Would be cool to know if that‘s something that can be ruled out as a problem, would not want to revert back to not using it.

Also: I (often) use S/MIME, sign all my messages and receive a fair amount of encrypted messages. This is only true for the account that was migrated from GSuite, the other one (which does not seem to have this problem) does not contain signed/encrypted emails. What about the others with the problem?

I currently don‘t have a fix for the problem and am considering moving the Outlook 365 accounts to the Outlook for Mac app. :-/.

I had the exact same issue. Accountsd would drain usual 8 hour battery life in an hour when WiFi went out for exchange accounts.

I ended up just deleting the exchange account and connecting to the exchange server through iMap. This is a nuisance workaround however as I lose calendar events.

Oh well.

I don't know if it's your case, but if you have an exchange account and disable it things go back to normal. At least for me was like that.

I hope it helps!

Just for the record. I just updated to 10.15.2 and the issue is still there.

Very annoying! Apple, please do something about it!

Well… in my case things are pretty different. I'm not located in the US and I usually talk to people located across Europe, mainly on the Irish office.

But I totally believe you!