So I have a child with an appleID with the wrong birth year. It seems that when I created her account two years ago, I forgot to change the birth year so it was the current calendar year. So she is a sophomore in college, 19 years old but Apple thinks she is 2.
Is there a way this can be fixed without creating a new ID?
iPhone XR
I was able to get this resolved by contacting Apple Support and also figuring out a workaround on my own.
As stated before, my daughter's age was showing up as 2 when she is 19. I contacted Apple Support and after explaining the issue, they had my daughter change her birthdate by going to appleid.apple.com. But she got an error trying to change it. I remember seeing somewhere that if a child is under the age of 13, the age can't be changed without getting support involved. So I had my daughter change her birthdate to be 13 minus 1 day. Since we did it on Dec 23rd, 2019, she changed her birthdate to be Dec 24th, 2006 (e.g, 13 years minus 1 day). The change took successfully.
Then the next day, when she turned "13", she was then able to change to her correct birthdate. So it was a two step process to actually get it done.
I was able to get this resolved by contacting Apple Support and also figuring out a workaround on my own.
As stated before, my daughter's age was showing up as 2 when she is 19. I contacted Apple Support and after explaining the issue, they had my daughter change her birthdate by going to appleid.apple.com. But she got an error trying to change it. I remember seeing somewhere that if a child is under the age of 13, the age can't be changed without getting support involved. So I had my daughter change her birthdate to be 13 minus 1 day. Since we did it on Dec 23rd, 2019, she changed her birthdate to be Dec 24th, 2006 (e.g, 13 years minus 1 day). The change took successfully.
Then the next day, when she turned "13", she was then able to change to her correct birthdate. So it was a two step process to actually get it done.
contact Apple ID Support to see if they can. help.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
Child Apple ID wrong age
