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Question: Stuck after quick start iPhone migration

After iPhone migration using quick start, error message “Profile installation failed”.


“The profile “com.maas360.mdm.ios.provision” must be installed interactively”


But there is no way I can access the new iPhone to install this profile interactively. The phone is essentially locked out.

iPhone 11 Pro Max

Posted on Nov 23, 2019 9:33 AM

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Question marked as Apple recommended
Answer:
Answer:

Try a forced restart of the new device:--> Force restart iPhone – Apple Support

If it reboots, restore that new iphone to factory settings, then set it up as new, using these instructions:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, re-perform the migration procedure.

Regards

Giulio

Posted on Nov 23, 2019 11:14 AM

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Question marked as Helpful

Nov 23, 2019 9:38 AM in response to Bornfree71 In response to Bornfree71

If you can't delete that profile from your old iphone, explain your problem to your IT admin / supervisor and have them delete it.

Then repeat the migration procedure.

Regards

Giulio

Nov 23, 2019 9:38 AM

Reply Helpful (1)

Nov 23, 2019 10:08 AM in response to ProustGiulio In response to ProustGiulio

Thx. Since I have access to the old phone, I will do as you suggested.


The problem is in the new phone. It’s essentially locked me out. How do I reset it or erase everything on it when it doesn’t move beyond that screen?

Nov 23, 2019 10:08 AM

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Question marked as Apple recommended

Nov 23, 2019 11:14 AM in response to Bornfree71 In response to Bornfree71

Try a forced restart of the new device:--> Force restart iPhone – Apple Support

If it reboots, restore that new iphone to factory settings, then set it up as new, using these instructions:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, re-perform the migration procedure.

Regards

Giulio

Nov 23, 2019 11:14 AM

Reply Helpful

Jan 12, 2020 1:37 PM in response to Bornfree71 In response to Bornfree71

In my experience, I've found this normally happens when someone attempts to set up the new iPhone and selects any of the "Restore" options. To get around this, the phone will need to be put into recovery mode and restored via iTunes. I normally do this on an off network pc if you're using a laptop/desktop connected to a Domain as I find trying it on a Domain connected pc, the IOS download usually hangs at various stages, but that could just be how my companies Domain is configured. Once the phone is restored, you can then go back through the set up and for older IOS Devices select "Set up as new" and for newer IOS (i believe 12 and up) select "Do not restore from any backups". Hope this helps.

Jan 12, 2020 1:37 PM

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Question: Stuck after quick start iPhone migration