Screen Damaged


My iPhone X screen is cracked, so is my phone under guarantee? can I bring it to the apple store to fix it?

because it’s written in warranty; your product is covered for eligible hardware repairs & service under Apple’s Limited warranty.

Posted on Nov 23, 2019 9:42 PM

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Posted on Nov 23, 2019 10:24 PM

Depends on the crack. If it was from an accident such as a drop or being sat on, then no. If it's from a spontaneous crack (typically a single hairline fracture with no impact evidence along the frame or missing bits of glass) then maybe there's a chance. But accidental damage is never covered by the warranty.

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Nov 23, 2019 10:24 PM in response to uzair132

Depends on the crack. If it was from an accident such as a drop or being sat on, then no. If it's from a spontaneous crack (typically a single hairline fracture with no impact evidence along the frame or missing bits of glass) then maybe there's a chance. But accidental damage is never covered by the warranty.

Nov 23, 2019 10:28 PM in response to uzair132

No way. That looks like it was dropped. On top of that, you didn't mention that it was the case back. That's strictly handled by Apple as a complete service replacement. For an iPhone X in the US that's $549 for any capacity. Prices may be different in other countries and/or where an Apple Authorized Service Provider handles the service.


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