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Apple TV Eurosport app

Help please.

Eurosport app. It’s stopped work, when going onto Eurosport, the screen message is

”The data couldn’t be read because it isn’t in the correct format.

euro sport has been working and subscription is current. It works on my iPad.

i have updated the software in Apple TV box.

i cannot do anything within the Eurosport app.

Any help please. It’s important to get this going.

Please try and keep the solution simple as I’m not to technical.

Many thanks.

paul

iPad Pro, iOS 12

Posted on Nov 24, 2019 3:03 AM

Reply
Question marked as Apple recommended

What is your model Apple TV? Identify your Apple TV model - Apple Support


If an app is misbehaving, despite updates and restarts, then you can try to delete the app and install a fresh copy from the App Store. If the issue still persists after that, then you should ask the developer for assistance. Eurosport Player App Support ↗︎

Posted on Nov 27, 2019 1:07 AM

4 replies
Question marked as Apple recommended

Nov 27, 2019 1:07 AM in response to Paulinnes

What is your model Apple TV? Identify your Apple TV model - Apple Support


If an app is misbehaving, despite updates and restarts, then you can try to delete the app and install a fresh copy from the App Store. If the issue still persists after that, then you should ask the developer for assistance. Eurosport Player App Support ↗︎

Nov 27, 2019 1:11 PM in response to Paulinnes

Hello.

The model no is A1625 32GB

Thanks for the reply, the app had been working, then just came up with this message.

‘So I tried updating Apple TV, logged off and back onto Eurosport .

If this is my options, I will delete the app and start again.

This is actually for a 93 year old friend, I will try and call at the weekend and try this option.

regards.

paul.

Apple TV Eurosport app

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