AirPods Pro firmware 2B588 reduce the noise cancelling capability

furtin wrote:

Jobs would've never let this happen.

Do you mean STEVE Jobs? Who said “You’re holding it wrong?” And who said “I know what customers need better than they do?” THAT Steve Jobs? You must be too young to actually remember the guy.

It's now mid-April and my Airpod Pros are still stuck on firmware 2C54.

That's four months of owning a product where the primary selling point of the product was bricked by the company that sold it. No statement. No word on a new firmware version. I was in Grand Central Station when I first put them in and it felt like one of those moments in a movie where the character is somehow separated from the rest of time. The effect was incredible. Such a pity that it only lasted a little while before they ruined them.

No matter the size the tips no longer pass the fit test, whereas they had before. Even a breeze blowing against them causes them to pop and crackle if ANC or transparency mode is activated. I hope this is sorted soon but not holding my breath.

Just came here to say I am having the same issue. I have a very routine life and thought maybe I was just 'getting used' to the NC but I was sure I was hearing more outside noise at certain places and times where previously there was none. These buds blew me away when I first tried some then bought some. Now I can barely tell any difference with ANC on or off. Please fix ASAP Apple this isn't good.

Don't be like Bose!!

So I've just had a support chat with Apple and they offered to send out replacements, I return my old ones stuck on 2C54. I will be able to do a back to back test to confirm to myself that they are indeed much worse than when I bought them in November. I hope anyway! Depends on what firmware these ones come to me with.

I did say to the excellent support person that I know there are more important things going on in the world right now but it is disappointing and I just want to log the issue and hope that it helps bring attention to the problem me and many others are experiencing in this degraded ANC performance.

Updates:

There is a new firmware for the AirPods (Gen 2) and AirPods Pro but it is unreleased to the public and is only showing up in new replacement units shipped from Apple. The firmware version is 2D3. It is causing new problems because a single AirPod (or AirPod Pro) running 2D3 cannot pair properly with another AirPod running 2B588, 2C54, or any other firmware... But there are many confirmed instances of this firmware shipping from AppleCare as replacements. It is unclear why this firmware remains unreleased to the public or if it fixes the 2B588 ANC issue that we have been complaining about since November but there is a new firmware and it does exist in some owner's AirPods. I have not found anyone that has an entire set running 2D3 yet though.

Another poster discussed how this problem is still being discussed here as well: https://medium.com/macoclock/we-need-to-talk-about-airpods-pro-4bbd2533e031

Sources:

https://www.imore.com/apple-shipping-single-replacement-airpods-new-unreleased-firmware-and-people-cant-use-them

https://www.macrumors.com/2020/04/08/replacement-airpods-unreleased-firmware/

Well after seeing this after my post earlier I tried chat -

1 hour later to one person, she said she can't help me and I would have to call; I was about to cry.

Called, spoke to a nice woman who said she was a supervisor, explained everything to her and 26 minutes later I am getting replacements for both ears sent to me, there is a hold on my card but I can't wait to get off 2C54.

Roll on this new Firmware if it ever gets released that might fix our issues.

This article is great.

Unfortunately I think the reason could be scenario #1:

Scenario #1 — The AirPods hardware (e.g. the battery) can not handle the launch ANC for a sustained period of time.

This is the only reasonable why Apple would destroy their best product ever through a firmware update and keep silence all the time.

well got my replacement R and L AirPods Pro, both on 2B588 and both noticeably better sound wise than 2C54. Passed the fit test with standard Medium and large like I used to on the original firmware.

Roll on the new firmware.......

That's good.

Same experience as I had. (I don't know if you saw my post on the last page?)

Passed the fit test

Same amount of bass with ANC OFF

Sound fuller and just better

No distortion when talking on the phone (with ANC/Transparency mode ON)

I start to wonder, is it something about production date as well? I got my first ones very early, with 2B576 installed.

I have received my replacements today, pretty good service! On firmware version 2B588. ANC noticeably better thankfully and i was able to do a direct comparison with both pairs. I'd still say not as good as the launch firmware but it is hard to say without having here for direct comparison. Just going on memory.

Anyway hopefully Apple don't bork the firmware again and degrade the ANC. I can live with this, despite it not being as good as at launch. I remain hopeful that it does get back to that level again though, it was awesome.

hey guys, i wanna to ask. How i can get the new update (firmware) for my airpods pro, i have used many methods like charge airpods pro with lid open and put it near iphone, charge airpods pro with lid closed and put it near iphone. All of that didn't work for mine. My airpods pro now firmware version 2B588.

Did you compare with other devices? I mean, is the ANC working better only with the updated iPod and still worst with others devices? ‘Cause then the problem with the ANC could be an incompatibility problem between firmwares.

They still say 2C54, but when I spoke with Apple Support this morning, I was informed that BOTH 2B588 and 2C54 are the current official firmware versions (even though 2C54 was removed). Although I cannot find (yet) anything written stating that iOS 13.4.1 changed anything regarding AirPods Pro, the support person told me that it did! But the ANC seems to be as good as when I bought the buds early November 19. Let me know if you try this and what you think!

Not only better with the updated iPod Touch, but equally much better ANC with an old MacBookPro, and equally when I just had the AirPods Pro, with no audio input (just sitting in my living room with the TV on) and ANC turned on.

I just updated my phone to that update, and I notice either very little difference to none. Could be just placebo. That's at least how I feel for my pair. I'm not sure it's close to when I originally bought them though either. But maybe you just have better results idk