AirPods Pro firmware 2B588 reduce the noise cancelling capability

After my AirPods Pro auto-update to firmware 2B588 the noise cancelling suddenly become very weak, almost no difference from Off mode and Noise cancel mode.

Reset the AirPods Pro fix it for few minutes, then it got auto-update and noise cancelling capability got reduced again.

If Apple reduce the noise cancelling function then AirPods Pro is simple lost it’s point, I don’t understand why Apple do this.

Posted on Nov 24, 2019 7:42 PM

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Question marked as Top-ranking reply

Posted on Dec 25, 2019 1:46 AM

Currently, there is no way to downgrade or "reset" a firmware on Airpods Pro, KayneGiordano. My suggestion is the following. I compiled a full list of our current options to help right now below:


I'm going to reply to all those mentioning this issue with this information so they can get the help they need (and a notification that they were replied to. This way, they can all get help the quickest way possible)

Please do the following A and B:


A) Submit a case with AppleCare

1) Go to https://support.apple.com/airpods

2) Scroll to "Tell us how we can help"

3) Click "Get support"

4) Just go through the menus and pick the most relevant option. I suggest picking "Audio Quality" but there are others.

5) Click "Chat" and let them know through chat the problems and also please reference our thread in the chat: https://discussions.apple.com/thread/250887615

(OR you can schedule a call but it may be best to ask for a follow-up call during the chat if they don't mention it themselves)


IMPORTANT: Mention that the ANC quality was reduced with the AirPods Pro firmware 2B588 and the problem is STILL in firmware 2C54!


ALSO:

B) Please also file a bug report about this on the feedback section while your case with AppleCare is ongoing. That way, both AppleCare and the bug report staff will see these reports.

If we all do this, they will see the growing number of issues with this.

Submit the bug report feedback here: https://www.apple.com/feedback/airpods.html

721 replies

Jun 24, 2020 9:54 AM in response to Shanesnh

What are you still doing here then?


All of my products are performing flawlessly now. Samsung was a complete failure for me in every regard. Try getting support from them, whatever you've gone through will be ten times worse.


Now if Apple would just make a TV. Samsung bricked my $3500 dollar tv after their last update and refuses to replace it.

Jun 24, 2020 9:55 AM in response to Shanesnh

Shanesnh wrote:

Someone let us know because I sold my iPhone now after https://discussions.apple.com/thread/251265543?page=14 a battery that drained in about 2 hours and being talked down to at Apple Store. So I'd have to borrow my friend's iPad to update APP which are the only product that I still have. Going to gift my dad my old Apple Watch as a late Father's Day gift while I use my S20 Ultra and Watch Active2.


After your conduct here, I'm not surprised.

Jun 24, 2020 10:39 AM in response to gol75

Yeah, helping people for 7 months on here before I decided to give up 🙃🙃🙃🙃🙃🙃🙃

That's why I'm level 4 on here.


Apple turned our APPs into AirPods 2s w/ a higher price tag and turned my $1500 XS Max into a paperweight with an OLED on it and the GM of the Apple Store called everyone on these forums crazy and said it's just a quote "echo chamber" of people repeating other people's "issues" and claiming that they exist. Yup, he said that. He said that no issues exist and that it's all a bunch of rubbish. That's the Apple way! Apple are demigods and they are infallible, remember?

Don't hold your iPhone 4 wrong and make sure you get an OtterBox for your 6 Plus! 🙃🙃🙃👌👌👌❤❤❤

Jun 24, 2020 2:58 PM in response to Shanesnh

Well, good thing you don't own any more Apple products. Bye.


Enjoy a complete lack of support with your new phone with its green screen, failing fingerprint sensor, GPS failure and picky bluetooth. I had three of those... total garbage and I'm still out money.


TV is four months old and I was just told I would have to ship it back at my expense.

Jun 25, 2020 12:44 AM in response to gol75

I'm in Korea. Samsung takes things seriously here.

Apple says all of the problems on this forum are BS including any problem you may have ever had with an Apple product.


And I have a warranty on my phone just like I did with my iPhone. But Samsung customer service was actually courteous and gave me all kinds of free gifts and even $150 worth of points towards other products.


Apple gave me a sick feeling in my stomach and degraded me in a little glass corner because of "COVID-19" which is under control here. Only company in this country that is putting people in glass cages for their appointments still because it's an American company and the US has miserably failed to contain the virus that Korea contained the best out of any country on this planet.


Apple is not the same company it was 10 years ago and that's why it's time to be done.

They treat their customers like slaves and degrade them. Done. 13 years and thousands of dollars later. DONE.


Samsung is the flagship company of Korea.


Samsung US is... not so much. So, can't help you there.


Ship the TV back then or talk to a manager. US customer service reps tend to forget that they are supposed to "service" the "customer". Even though that's their job title.

Jun 25, 2020 3:16 PM in response to iZian

2D27 is now on my APPro. ANC is vastly improved! HOWEVER, as iZian mentioned in his post, I am also not able to get a "good seal" when I run the "Ear Tip Fit Test", specifically on the Right earbud. Is anyone else having this problem? I never had this problem prior to 2D27. I think that in fact, I actually have a good seal, but the fit test now has a problem.

Jun 26, 2020 9:43 PM in response to Shanesnh

Shanesnh wrote:

I'm in Korea. Samsung takes things seriously here.


So am I. No they don't.

pple says all of the problems on this forum are BS including any problem you may have ever had with an Apple product.

And I have a warranty on my phone just like I did with my iPhone. But Samsung customer service was actually courteous and gave me all kinds of free gifts and even $150 worth of points towards other products.

And why did you need to call customer service? I thought Samsung was infallible.


pple gave me a sick feeling in my stomach and degraded me in a little glass corner because of "COVID-19" which is under control here. Only company in this country that is putting people in glass cages for their appointments still because it's an American company and the US has miserably failed to contain the virus that Korea contained the best out of any country on this planet.

Not Apple's fault. And Covid is hardly contained here.

Apple is not the same company it was 10 years ago and that's why it's time to be done.
They treat their customers like slaves and degrade them. Done. 13 years and thousands of dollars later. DONE.

That's a harsh statement considering the climate of today, but not unexpected considering your conduct here.


amsung is the flagship company of Korea.


They are the flagship of the government, that's why they keep letting Lee off for embezzlement and the numerous other things he's done. You should know that, after all you live here.

Samsung US is... not so much. So, can't help you there.

This is just a false statement. Samsung ditched locale specific products 15 years ago. The same TV we have in our living room is the same one you can buy in the US, Europe, China, Japan... etc.


Ship the TV back then or talk to a manager. US customer service reps tend to forget that they are supposed to "service" the "customer". Even though that's their job title.


Your assumptions.


Do you have any Apple products left? If not, why are you here?


Jul 2, 2020 12:52 AM in response to Terfaw

I shipped my faulty airpods2 back to apple after getting standby airpods today. Problem in both the airpods have different old firmware on it. one 1Axx, other one is 2Bxx; apple tech advised to update one at a time,


Do we leave the cover of the case open to push the firmware?


I have been trying to update the firmware for a while now, and it wont update. Can someone kindly assist what I might be doing wrong?

Aug 19, 2020 9:33 AM in response to gol75

Lol I unsubbed from this before this rant.


Okay, relax man. Yes, we know about that corruption and Lee was convicted (although he got off), we know. It's disgusting. I know.


Apple Store in Seoul's arrogant GM ****** me off and that's when I was on here ranting. Sorry, his attitude was disgusting and I took it out on here. Don't want to argue. Was just really upset at his nasty tone and how he talked to me like a child when I've been a loyal customer and know probably more about the products than he does since I've been deep into them for a decade and a half since I was 11 years old.


And when I said Samsung customer service, I just meant the staff in the Samsung store that helped me when I was buying a product. I was not in my right mind when I posted it and had enough with my iPhone that was dying after 4 hours.


Neither company is infallible and both are very rich, very successful and with that comes corruption. I think we can agree on that. No hard feelings. You caught me in a REALLY bad mood because of one idiot Apple GM that reamed me and degraded me like a child in front of an entire store in Korea making me feel like an idiot. And another Apple rep saying my "Airpods had water damage" which they didn't and I said "nothing but a bit of sweat and they are water-resistant for that reason" and even the arrogant GM dismissed that other guy's claim. I was just getting attacked from all sides that day and came back to this forum immediately to rant.


I still have Airpods. I came back to see if I should update to 2D27 or not 2 months later.


Anyway, I'm human and I just got upset at the conduct of the Apple employees (esp. the GM of the only official store in Seoul) and how he dismissed anything and everything I had to ask or say as if it was nonsense. He was the definition of narcissism. Delusions of grandeur. Thought he was Jobs himself.

Nov 3, 2020 3:28 AM in response to HookCpt

So many months without any signals from Apple.


I got my AirPods Pro replaced today. I was wondering, cause the new ones come with firmware version 2D27 and hardware version 1.0.0 and serial number isn‘t recognized any more :-(


ANC is still weak or as weak as before. I can still hear and unterstand people talking 15 feet away.


Now i am waiting for the firmware update to happen automatically. But i believe it will improve anything.


Nov 3, 2020 10:56 AM in response to jakebe12

Mine are made Week 39 and 40.

The firmware is now updated to 3A283, the serial number is displayed too. But nothing changed, i still have poor noice canceling.

@Apple: that‘s very frustrating! Thank you for nothing.


I don‘t know if i should order the new iPhone this friday. I had to many Apple devices in the last years that had poor quality or didn‘t last long. Two iPad Pros touch screen don’t react occasionally, iPad Pros Battery broken, iPad Smart Keyboard is not connected after Standby, iPhone battery is broken after 2 years, Apple Watch’s battery is down, my wife’s Hermes Watch had a black screen after 4 weeks and finally the AirPods Pro do not work as advertised!

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AirPods Pro firmware 2B588 reduce the noise cancelling capability

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