Status bar still shows Return Started

The order is about returning my phone.

I dropped off the phone at an Apple retail store on 11/19/2019, and the staff here told me they would send the item to Apple on 20/11/2019. A guy from order service department said the warehouse worker is processing my phone.

But the order status still shows 'Return Started', and I don't receive any email that informs me about the order updates or received by Apple.

iPhone 11 Pro Max, iOS 13

Posted on Nov 24, 2019 9:05 PM

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1 reply

MoonJ.

Community Specialist

Nov 27, 2019 3:18 PM in response to OlinaWONG

Hello OlinaWONG,

I see that you're trying to check on the status of a return. I understand your concern, and I'd be happy to get you pointed in the right direction.

You'll want to reach out to Apple Support for further assistance with this question. You can reach them with the link below.

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Status bar still shows Return Started

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