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Double tap three fingers not working on iPhone x

Hi there, my home screen on iPhone X is zoomed in. Usually with the double tap-three fingers-method I get the pop up window where I can regulate the zoom and set everything back to normal, as to be able to access my phone again.

Today the double tap-three fingers is not working. Any ideas how to get out of this situation? Thanks


Posted on Nov 24, 2019 10:58 PM

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Question marked as Top-ranking reply

Posted on Nov 27, 2019 4:15 PM

Hello and welcome to Apple Support Communities melurafe,


I see that you're unable to use the three finger double-tap to zoom to zoom out on your iPhone after it has been zoomed in. I'd be happy to help with this issue.


Let's start by having you restart your iPhone and then test to see if the issue remains.


Restart your iPhone


If the issue persists after restarting, the article below has some additional details about the Zoom feature with Accessibility. You might need to toggle this feature off and back on again and test to see if the issue persists. You can do this by going to Settings > Accessibility > Zoom, then turn off Zoom and back on.


Zoom in on the iPhone screen


Thank you for using Apple Support Communities.

1 reply
Question marked as Top-ranking reply

Nov 27, 2019 4:15 PM in response to melurafe

Hello and welcome to Apple Support Communities melurafe,


I see that you're unable to use the three finger double-tap to zoom to zoom out on your iPhone after it has been zoomed in. I'd be happy to help with this issue.


Let's start by having you restart your iPhone and then test to see if the issue remains.


Restart your iPhone


If the issue persists after restarting, the article below has some additional details about the Zoom feature with Accessibility. You might need to toggle this feature off and back on again and test to see if the issue persists. You can do this by going to Settings > Accessibility > Zoom, then turn off Zoom and back on.


Zoom in on the iPhone screen


Thank you for using Apple Support Communities.

Double tap three fingers not working on iPhone x

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