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The Apple support site shows that my mid-2012 Macbook Pro Retina, with Mojave 10.14.16 installed should be compatible with Catalina (Model and memory space). However, Software Update says it's up-to-date and won't install Catalina. Any suggestions?
[Re-Titled by Moderator]
MacBook Pro 15", macOS 10.13
There is no question your Mac supports Catalina, but you should not be getting that message. It's not an update; it's an upgrade.
When you launch the App Store, is this what you see?
What happens when you click the Download button?
Hi: Thanks for the response; unfortunately it doesn't address my issue. As stated, my Macbook Pro Retina, mid-12, with Mojave 10.14.6 installed is in the list of compatible models. There is sufficient memory (16 GB) and storage (393 GB) available and therefore it ought to install Catalina. However, as stated, Software Upgrade shows "your Mac is up to date - Mac OS Mojave 1.14.6". Attempting to install Catalina from within the App store won't work either - it brings up "Update not found - The requested version of macOS is not available. "
Is it a 13 or 15 inch screen? https://support.apple.com/en-us/HT210222
Hi John Galt; no it's not what I see when I try from the App Store. I get
when I then click on the Catalina option I get
and when I then click on "Get" I receive
Run this command in the Terminal then reopen System Preferences > Software Update.
sudo softwareupdate --reset-ignored
Software Update says it's up-to-date and won't install Catalina. Any suggestions?