Unexpected banking charge from iTunes
I have a situation that my account got charged by iTunes unexpectedly and looking for help from the community to get refunded for it.
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I have a situation that my account got charged by iTunes unexpectedly and looking for help from the community to get refunded for it.
Do you actually see the charge on your bank statement or did you get an email saying that you were charged for something?
See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support for information.
Do you actually see the charge on your bank statement or did you get an email saying that you were charged for something?
See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support for information.
You do not say where you see this purchase. If you see it in an email or a message, and if you can not see it using the methods discussed in the link(s) below, it may be a phishing attempt. Click on this link to read how to "Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams" --> https://support.apple.com/HT204759
Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check your receipts.
To "Request a refund for an App Store or iTunes Store purchase" read this link --> https://support.apple.com/HT204084
Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund; click here --> http://reportaproblem.apple.com
For subscriptions, "The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382]. You need to first cancel renewal on a subscription:
View, change, or cancel your subscriptions --> https://support.apple.com/HT202039
If you have unsatisfactory results with Report A Problem or you want to try to request a refund for a subscription, contact:
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions --> https://support.apple.com/en-euro/itunes-contact
or
Worldwide iTunes support --> https://support.apple.com/country-selector/itunes
sorry for not mentioning the details around this payment. It wasn’t a phishing attempt and my bank sent me sms regarding the payment and also double checked with my internet bank too. As you hopefully can see the screenshot, 23.49 usd was charged by iTunes.com . Will be glad to hear any thoughts on this one
Sorry for not mentioning it earlier but as you can see sms got received by my bank regarding this charge by ITunes and unfortunately it was a real charge. I’m not subscribed to iTunes and it was the first time. Any thoughts on how to possibly refund this money? Doesn’t seem like a phishing attack
My first reply was pretty thorough as to how to handle this under various scenarios. The first thing to do is the see the source of the charge (I cannot read Russian) by checking your receipts and asking others if you are a Family Sharing organizer. The first link I provided has a list of things you can check. If you really think this was a mistake you can then go to Apple in confidence and request a refund. How you do this again depends upon the nature of the charge. I really have pretty much covered all of this in my first post if you read the links thoroughly.
Unexpected banking charge from iTunes