Here is my chat from apple support: I just got charged 100 pounds for literally not receiving my ingame content. The only solution is provided: contact app developer (which is Niantic) and I already got in touch with them several times. They cannot confirm purchase as they didn't received a bill from Apple.
Both companies solution is to contact the other company. So this cannot be that i get charged 100 pound as a student without getting a proper customer support neither from Nianitc nor from Apple.
Furthermore, they even don't offer to interact directly with each other to solve this solution.
I imagine the real problem is that my account was registered (and my email) with a German ITunes webpage. After i came to GB i changed the country within my iTunes which did reset quite a bit and I had to reinstall some apps as they didn't function anymore. So from ITunes/Nianitc side the developer doesn't seem to think about that.
Here is part of the chat: apple answer is normal, mine is itallic. I added the chat as an additional file as it is appparently to long.
Hi ..., I hope you’re doing good.
Hello ..., as you might have seen in the short description, I would like to ask for
a refund for the pokécoins which were not added my Niantic. Furthermore,
the support of Niantic cannot confirm the purchase -> therefore, they will
not add the pokécoins towards my account. It seems to be that there is an issue
as my phone and iTunes was previously registered in Germany (where adding
Pokécoins were not a problem). This issue occures since I am here in GB and I
changed my apple store to the UK apple store.
·
As per my understanding you didn’t receive the
purchased in-app for “Pokémon GO”
·
right. there was just a error message within the
app. But the bill went through. you can look up the oder number which is ...
·
You have already contacted the app developer but
they didn’t confirm the purchase and need refund.
We’ve carefully reviewed your request and determined that we can’t refund your
purchase based on our terms and conditions.
·
For more information please visit:
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http://www.apple.com/legal/internet-services/itunes/ww
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.apple.com%2Flegal%2Finternet-services%2Fitunes%2Fww&data=02%7C01%7C%7C99400b702061498d74cf08d685722c8f%7C599e51d62f8c43478e591f795a51a98c%7C0%7C0%7C636843122750945301&sdata=NKxdYC%2BDyR%2BRD%2FIA%2BW1rxCn1O6Tv2BKY3znXtLpgues%3D&reserved=0
https://chatsupport.apple.com/WebAPI801/dist/static/imgs/compass.png
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I know this is not the answer you were expecting
and I apologise for any inconvenience this may cause.
·
I mean i am a student and i get now 100 pound
billed for nothing?
·
In this case, I suggest you to contact the app
developer once again.
·
As iTunes advisor we deal issues related to iTunes
billing and buying department.
·
it's a problem that my apple ID from Germany
wouldn't function in UK, so I had to change my functions within the app. This
then i cannot add funds or buy something via the app store.
I am talking about the ITunes though.
As iTunes Store is just a storefront for the developers to sell their content, we
do not have any access over their content or app. This is the reason I
suggested to contact the developer as they will be able to make changes on
their content or app.
·
the app developer cannot change something here, if
they don't receive any information that I have bought the coins how shall they
add them. well future changes won't help for me loosing 100 pound.
·
You can provide the order number for the purchase
to the developer which you can see it on your purchase history page.
·
I did several times.
in-app support is really bad from Niantic side and
I am talking to several different in-app support person since several days
already. This is a real concern.
·
I know this is not the answer you were expecting
and I apologise for any inconvenience this may cause.
·
It cannot be that game developer are saying i
should reach out to appple support. and that apple support is saying that i
should reach out to niantic.
·
I checked for all the possibilities of refunding
the charge for you. However, as per my limitations I was unable to arrange a
refund for you at this instance.
·
ok I will add the full chat a a copy to the email i will send to apple and to Niantic. There simply must be a solution for any charges which didn't went through properly.
·
Sure thing. You can note down this Case ID for your reference: ....
·
ok still. as i didn't received the content there must be a solution that there is a direct contact from apple towards Niantic.
It cannot be that i get charged for something and no one wants to provide help neither from Niantic nor from Apple support side.
even solving the problem face-to-face between businesses is not possible?
I’m sorry we will not be able to contact the developer from our end.
I do apologize, I do not have further information on this matter and I have
provided Apple’s final response on the situation.
I would recommend reviewing the iTunes Terms and Conditions if you have further
questions as to why Apple has made this decision today
P.S.: Thanks for reading this long post. So people, please, what is your recommendation now?
"Refund for Pokecoins: Here is my chat from apple support: I just got charged 100 pounds for literally not receiving my ingame content. The only solution is provided: contact app developre"
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Important: This is a User-to-User forum. No body here would know anything of this. So take this up with Apple and the Developer.
Try This:
Contact Apple Support Once More, but this time, request a refund indirectly...
I met the same problem. I tried to require a refund directly but Apple refused my request. I contact Apple support and they said because some privacy policy they cannot tell me why I cannot get the refund. On the other hand, Niantic would not admit they received money from me. Even though I provided bank record, purchase history, and invoice from apple. I give up to ask my money back, and the best solution fo me is “stop paying anything to Niantic”.
