Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Need help

How i update my iphone ??? The version where whole my display is black. Please tell

Posted on Nov 26, 2019 8:51 PM

Reply
Question marked as Apple recommended
  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Posted on Nov 26, 2019 10:23 PM

1 reply
Question marked as Apple recommended

Nov 26, 2019 10:23 PM in response to sheraz996

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Need help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.