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Kranolf Author

Level 1

8 points

Airpod case faulty?

Hey guys!

Do you think I have a faulty airpod case? The lid seems very loose to me, compared to my friends wireless charging case. I know its a different one, but it seems a lot more solid without these weird sounds. I attached videos as well, I can move the lid a little left and right, which I don't think it's normal. Also on the pictures below you can see it is not fit perfectly when its closed. I thought I paid for quality stuff. (it was a brand new sealed airpod 2).

ALSO: I had this weird connection issue once, check my iphone when I took the left airpod out.

https://youtu.be/q2JDPVJ2FT4

https://youtu.be/kuFeu2o1rCc

Posted on Nov 27, 2019 9:28 AM

Top-ranking reply

jeremy_v

Community Specialist

Posted on Dec 1, 2019 11:29 AM

Hi Kranolf and welcome to Apple Support Communities.

I see you have a concern about a charging case for AirPods 2 and what appears to be a loose or misaligned case.

If they were purchased within the past 14 days from an Apple Store or via apple.com, you may wish to return them. If it was more than 14 days but within the one-year warranty period, reach out to Apple Support for options.

Contact - Official Apple Support

Cheers.

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Airpod case faulty?

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