Icloud sign in

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Level 1

9 points

Icloud sign in

Why am I not able to sign into icloud using my apple id? I may sign in anhwhere else using my apple id but it will not allow me to use sign into cloud.

Posted on Nov 27, 2019 10:55 AM

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Answer 1

Eric Root

Level 10

685,341 points

Nov 27, 2019 11:27 AM in response to Minteer

Is that the Apple ID used on your device?

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

If necessary

Hard reset

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting

Backup - Restore your device from an iCloud or iTunes backup

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Answer 2

Eric Root

Level 10

685,341 points

Nov 27, 2019 11:17 AM in response to Minteer

Device or computer? What IOS/OS version are you using? What happens when you try? Error message(s)?

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Answer 3

Minteer Author

Level 1

9 points

Nov 27, 2019 11:29 AM in response to Eric Root

Device. I am updated to the lastest version of IOS/OS. When I click on sign in, it acts as if it's logging me in but then this comes up:

[Image Edited by Moderator to Remove Personal Information]

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Answer 4

Minteer Author

Level 1

9 points

Nov 27, 2019 11:33 AM in response to Eric Root

I don't have Wi-Fi here at home but I can walk over to the library and try it there. Thank you very much. This was more than helpful. If I still run into some issues, I will be sure to message back.

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Answer 5

Eric Root

Level 10

685,341 points

Nov 27, 2019 11:36 AM in response to Minteer

You are welcome.

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