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forest176 Author

Level 1

10 points

Greyed out speaker button

Every time I try to make a phone call, or receive a phone call, the phone rings (I sometimes get connected) and if it gets connected i can’t hear the other caller and they can’t hear me.

iPhone 7 Plus

Posted on Nov 28, 2019 7:08 PM

Top-ranking reply

jeremy_v

Community Specialist

Posted on Dec 2, 2019 1:48 PM

Hello forest176,

Welcome to Apple Support Communities. It sounds like you're having trouble with audio while on a phone call. I'd be happy to share information that may help.

First, open the Voice Memos app. Try there to record and play back a recording.

If you're able to play back a voice memo as expected, try the steps here: If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone.

If you're not able to record a voice memo, Contact Apple Support.

Take care.

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Greyed out speaker button

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