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4 points

I used a gift card to put in $25 and it worked then I tried buying something on another game app I have and it didn’t work so I thought what if I try buying music, I tried that and it worked but won’t let me make out of app purchases. Please help !!

I used a gift card to put in $25 and it worked then I tried buying something on another game app I have and it didn’t work so I thought what if I try buying music, I tried that and it worked but won’t let me make out of app purchases. Please help !!

Posted on Nov 30, 2019 9:43 AM

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Community Specialist

Dec 3, 2019 1:12 PM in response to adams97

Hello adams97,

Thanks for asking the Apple Support Communities for help with a purchase.

Please start with this help article for billing issues: If your payment method is declined in the App Store or iTunes Store - Apple Support

If you have gone through the article and still need help, please contact AppleCare:

Use this form to contact iTunes directly: iTunes Support - Contact us

Or use this link to contact AppleCare: Contact - Official Apple Support

Thanks and have a wonderful day.

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I used a gift card to put in $25 and it worked then I tried buying something on another game app I have and it didn’t work so I thought what if I try buying music, I tried that and it worked but won’t let me make out of app purchases. Please help !!

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