"Missing additional components" to reinstall 10.7.5—Wiping the disk

HI—I know this is going back in time.

I have a white unibody 2010 MacBook that is slower than I'd like. I just bought a (refurbed) MacBook Air from Apple and want to prepare my old one either for sale, or to get rid of it (preferably the first).

I'd stupidly started from Command-R and erased the hard disk, ha ha, thinking it would retain the system. It did not. Fortunately, I was able to use a Time Machine backup that I'd made before wiping and ... a few hours later ... I was back with my original hard disk.

It has 10.7.5, and there are no updates beyond that for this machine. I used Command-R again to try to reinstall the system from the web... I seem to be missing the invisible partition that would allow me to make a restore boot disc. Maybe that got wiped and not rewritten when I erased the disc. (Or maybe I never had it.)

When I try to reinstall the system from the Web (thinking that perhaps would include that option), I get the following message: "Can't download the additional components needed to install Mac OS X."

My goal is to wipe my personal info and add-on apps before I attempt to sell the laptop, but to retain a usable system on it.

Any suggestions, please? Thank you!

MacBook

Posted on Nov 30, 2019 10:47 AM

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Posted on Nov 30, 2019 11:06 AM

Have you tried starting up holding Shift-Option-⌘-R?


Do you have the original install discs that shipped with your Mac? If you do you can use them to wipe the drive and reinstall the original system, which is the way you should deliver it to the new owner.

What to do before you sell, give away, or trade in your Mac - Apple Support

If not, you could purchase OS X LION from the AppStore, or look for any full retail install (not the grey discs that used to ship with Macs, those are hardware specific). You'll need to download Lion on another Mac and make an install disk. You can use DIskMaker X for that.

https://diskmakerx.com

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Nov 30, 2019 11:06 AM in response to Scott Calamar

Have you tried starting up holding Shift-Option-⌘-R?


Do you have the original install discs that shipped with your Mac? If you do you can use them to wipe the drive and reinstall the original system, which is the way you should deliver it to the new owner.

What to do before you sell, give away, or trade in your Mac - Apple Support

If not, you could purchase OS X LION from the AppStore, or look for any full retail install (not the grey discs that used to ship with Macs, those are hardware specific). You'll need to download Lion on another Mac and make an install disk. You can use DIskMaker X for that.

https://diskmakerx.com

Dec 7, 2019 5:07 PM in response to Scott Calamar

Run DriveDX to check the health of the hard drive. If DriveDX has any "Failures" or "Warnings", then the drive is bad. Feel free to post the DriveDX report here using the "Additional Text" icon which looks like a piece of paper. A failing drive can keep macOS from installing again.


Create a bootable macOS El Capitan USB drive using these instructions:

https://support.apple.com/en-us/HT201372


I have been successful creating and installing El Capitan with this method on some slightly newer systems, but I don't see why it won't work on your laptop. You will need to Option Boot the installer by holding the Shift key just after the Startup chime.


If for some reason the El Capitan USB installer won't work, then upgrade to El Capitan from within macOS instead. Once it is upgraded turn on Filevault and let it finish encrypting the drive if you have never used Filevault before so it will overwrite all data on the drive. If you used Filevault on here before, then you can skip this step since your data has already been destroyed.


Once Filevault is finished encrypting the drive, then boot into Recovery Mode using Command + R and launch Disk Utility to erase your physical drive as GUID partition and MacOS Extended (Journaled). Quit Disk Utility and select the "Reinstall macOS/OSX" option. When the computer reboots and shows you the Setup Assistant, you may need to select the "Language" and maybe another option before you can quit Setup Assistant by pressing Command + Q or maybe just select "Shutdown" from the Apple menu. Quit Setup Assistant or shutdown the laptop before you get to the create a user account part. The laptop is ready to be sold or recycled.


Good luck.


Edit: Macs are very picky about the USB sticks used. If you cannot boot from the USB stick, then try using another brand of USB stick. Maybe even try a USB2 only USB stick. If you have a spare external USB drive, then you can use it instead for the El Capitan USB installer.

Dec 1, 2019 6:58 PM in response to Scott Calamar

Try booting with Command + Option + R. It is best if the laptop is connected directly to your router with an Ethernet cable.


You can try installing Ubuntu-Mate Linux on the laptop. During the install there should be an option to encrypt the drive. If you choose the encryption option, it will completely overwrite the drive destroying all your personal information in the process. This process will take quite a while to complete. Once the install is finished at least it will have a working OS on it even if it isn't macOS, but more importantly the drive has been wiped.

Dec 7, 2019 12:19 AM in response to macjack

I’m baaaack. This is so messed up—I’m hoping someone can help me. None of what I wanted to do worked. Here’s what happened.


 It’s a mid 2010 MacBook, currently with the last version of 10.7.5 on it. I’d wiped the disk and couldn’t get boot up because I apparently wiped that emergency boot sector. (The whole history is above—or below.)


FORTUNATELY, I still had a Time Machine backup. I restored that, downloaded (thank you) the disk image of El Capitan (don’t ask me why I chose that one) and WAS ABLE to upgrade its system to El Capitan and it was fine—though all my data was still on it.


Again, the object is to sell this (for not much—I bought a refurbed MacBook Air directly from Apple and would like to put whatever I get from this to that bill). I want to wipe the disk, and put a reasonably current system on  the old MacBook. El Capitan seems okay.


I followed the instructions from here and many places and made a supposedly bootable USB drive. Both Macs see it as such when they are operating normal.


So I went to work and formatted the hard disk again (just a level 1). I’d copied the emergency boot sector of Capitan to the main sector using Disc Utilities, thinking the Mac would boot up from that. I even checked the disk in disk utilities and it said it was fine.


Upon restarting, it never booted. It seemed to be—the progress bar went all the way, but it never finished—I tried it a number of times (like ten!), leaving it on for days. I tried it from that sector, I tried it from the “emergency sector,” I started with Command R and then another couple of times Option, and I never got it to boot from anything, including the USB drive. (Yes, that drive was formatted correctly as per the Apple instructions using Terminal.) 


So my last-ditch thing was to go back to the Time Machine backup. 10.7.5. again, and here I am—just like the Mac was a couple of weeks ago. I have the .dmg for El Capitan, and I went to  install it, and it said it’s installing, but it only takes, like, ten minutes, and I’m still at 10.7.5. I tried that twice. Note that it could never do an internet install because it said it was missing a component. Everything on that computer should be perfectly legal. I’m the registered owner; I have an Apple ID, etc.


1—Any idea why it won’t upgrade now to El Capitan?


2—What would anyone suggest to eventually get the disk clean and upgrade the system. I was thinking maybe I should create another user identity and delete the main one, to get rid of that data. But that still wouldn’t wipe the disk.




HELP, please? Thank you! —Scott

Nov 30, 2019 11:13 AM in response to macjack

Hi Macjack! Thanks for your quick response!

No, that is the problem, I do not have the discs that originally came with that Macbook.

I was hoping not to have to purchase the system, as, if I even can sell the Macbook, I would not get much for it—it's not in the best shape. (I had checked the link you cite, thanks.)

I have an iMac that I can use to download but I don't see Lion in the app store. Am I missing it? Thank you!!!

Dec 7, 2019 2:27 AM in response to Scott Calamar

IGNORE LAST LONG POST. SO SORRY!

Sorry—I don't know how to edit or delete posts or I would have. I did get El Capitan installed so the question really is:

As that Mac seems to have some problem installing from the internet—and it didn't seem to see the USB boot drive—what's the best way to wipe all my data from the hard disk without wiping the system. Is there a way?


THANK YOU AGAIN!

Dec 7, 2019 5:47 AM in response to Scott Calamar

Hi Scott, since you installed a system and created an admin account the Mac is registered to you, which will be a problem when a new owner tries to upgrade or purchase anything from the AppStore. Just deleting your own data, or your admin account will not change that. There's obviously some larger problem with the Mac. Sorry to be the bearer of bad news.


Dec 7, 2019 8:04 PM in response to Scott Calamar

The "Load Cycle Count" is beyond the expected lifetime value. It does not necessarily mean the drive is bad, but you could encounter issues with it any time now. This can definitely affect the drive's performance too. Whoever gets this laptop should definitely replace the drive. I've tried to re-purpose several drives for my own diagnostic & test purposes as they don't need to be fast or great, but I had to get rid of most of them due to odd behavior of the drives. The only noticeable health issue was the Load Cycle Count was significantly beyond the manufacturer's lifetime expectations.


I also like to re-purpose old computers. Most of my own computers are over 10 years old and work perfectly fine for my purposes at the moment. I'm all for you being able to give a working computer to someone else.

Dec 7, 2019 8:09 PM in response to HWTech

Thanks for taking a look at that. I'll let whoever eventually gets it know that the drive has seen better days.


I'm a pretty utilitarian guy—not seduced by the latest versions of things, if something is working fine. That said: the 2017 refurb MacBookAir I just got is a quite a breath of fresh air compared to the 2010 laptop. (My iMac is about five or six years old—that was also an Apple refurb.)


Thanks for all your advice! —Sc


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"Missing additional components" to reinstall 10.7.5—Wiping the disk

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