You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

spinning pinwheel on black screen, unable to turn off iPhone 11 Pro

iPhone 11Pro has constant spinning pinwheel. Black screen and unable to turn off.

iPhone 11 Pro, iOS 13

Posted on Nov 30, 2019 11:59 AM

Reply

Top-ranking reply

Level 10

211,814 points

Posted on Nov 30, 2019 12:01 PM

You need to force-restart the phone:

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the Side button until an Apple logo appears

View in context

Similar questions

3 replies

Top-ranking reply

Level 10

211,814 points

Nov 30, 2019 12:01 PM in response to mikefromweston

You need to force-restart the phone:

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the Side button until an Apple logo appears

Reply

Nov 30, 2019 12:05 PM in response to Lawrence Finch

Thank you Lawrence Finch, that worked to restart the phone and all appears well.

Mike Kent

Reply

Nov 30, 2019 12:07 PM in response to mikefromweston

I'm happy it was that easy.

Reply

spinning pinwheel on black screen, unable to turn off iPhone 11 Pro

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up