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Why can’t I get into my Apple ID? In setting it’s lightened so I can’t even click it and I don’t know why?

Why can’t I get into Apple ID or FaceTime

iPhone 8, iOS 13

Posted on Nov 30, 2019 6:13 PM

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Question marked as Best reply

Posted on Nov 30, 2019 8:28 PM

Have you checked Settings/Screen Time for any restrictions?


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't restrictions in Screen Time, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

1 reply
Question marked as Best reply

Nov 30, 2019 8:28 PM in response to Moonshay123

Have you checked Settings/Screen Time for any restrictions?


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't restrictions in Screen Time, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

Why can’t I get into my Apple ID? In setting it’s lightened so I can’t even click it and I don’t know why?

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