Unable to downgrade storage planq
My sibling used upgraded my storage to 50gb without my permission with my credit card and whenever I try to downgrade storage back to 5gb the done button is grey and unable to select.
iPhone 6s, iOS 13
User profile for user:
rose_10
User level:
Community Specialist
Hi there, 2007Diya!
Thanks for reaching out to the Apple Support Communities! It sounds like you're needing to downgrade your iCloud storage. I suggest checking out this article to Downgrade your iCloud storage for alternative methods to downgrade.
If you continue to have issues downgrading, I would recommend reaching out to Apple directly by checking out this link to Contact Support and they will be more than happy to proceed with additional steps.
Have a great day!