Unable to downgrade storage planq

My sibling used upgraded my storage to 50gb without my permission with my credit card and whenever I try to downgrade storage back to 5gb the done button is grey and unable to select.

iPhone 6s, iOS 13

Posted on Dec 1, 2019 8:18 AM

Reply
1 reply

Dec 4, 2019 9:19 AM in response to 2007Diya

Hi there, 2007Diya!


Thanks for reaching out to the Apple Support Communities! It sounds like you're needing to downgrade your iCloud storage. I suggest checking out this article to Downgrade your iCloud storage for alternative methods to downgrade.


If you continue to have issues downgrading, I would recommend reaching out to Apple directly by checking out this link to Contact Support and they will be more than happy to proceed with additional steps.


Have a great day!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to downgrade storage planq

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.