MacBook Pro 16", Screen goes blank But system works

I got my MacBook Pro 16" Few days ago.

Im using the latest MacOS update.

You have a limited 14-days from date of purchase to return for a refund or exchange.

I would be tempted to exchange for one that works.

After 14 days if it proves to be a hardware issue, it will be a warranty repair only ie no refund, no exchange.

macOS update 10.15.2 was released today.: >System Preferences>Software Update

Are you using an external monitor?

Here's what I've found so far:

The replacement they gave me blacked out after just two hours of use (like I said).

I painstakingly got it working again by using a flashlight to see the screen even without the LED backlight working.

I've now been using it for 24 hours (without an external display) and without issue and have put it to sleep many times to test it out.

I'm wondering if it was a conflict between the MacBook and my monitor. I'll continue using the heck out of it and will report back if something happens.

YES this happened to me after 2 weeks with my brand new MacBook Pro 16”.

35 minutes on the phone with support couldn’t fix it.

I brought it in to the Genius Bar and they got it working but only once.

It happened again the next day and they gave me a new one.

Now, after just 2 hours on the new new one it happened again!

Good to hear. I've had no problems but I've been afraid to connect to my external monitor and haven't in days.

Maybe I'll brave it. Either that or I buy Apple's new Pro Display XDR for $5,000! :)

I received my 16" MacBookPro 12/10. The next day, the computer could no longer boot up, Apple appears progress bar starts, stops, I hear a whooshing sound and screen turns black. No boot into safe mode.....I hope I can return the computer and all the various dongles at the Apple Store.

It always happened when in sleep. Never while using.