Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

screen snap shots

When I hold down Command and Shift and 4 , it will allow me to crop an item, but then when it displays it on my computer screen the photo is blank . Anyone have an idea what setting needs to be corrected? thank you

iMac, OS X 10.11

Posted on Dec 1, 2019 9:32 PM

Reply
Question marked as Best reply

Posted on Dec 2, 2019 7:20 AM

Try CMD+Ctrl+Shift+4, capture an area, open a new Text Edit document & CMD+v to paste, is it still blank?


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

3 replies
Question marked as Best reply

Dec 2, 2019 7:20 AM in response to rfk1

Try CMD+Ctrl+Shift+4, capture an area, open a new Text Edit document & CMD+v to paste, is it still blank?


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

screen snap shots

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.