Hay there! Yesterday a pink line appeared on my iPhone XS, I don’t know how it happened cuz it didn’t fall noting at it. Is there any help out here??

iPhone X

Posted on Dec 3, 2019 7:56 AM

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Question marked as Top-ranking reply

Posted on Dec 6, 2019 8:59 AM

Hello genius113, 


Thanks for reaching out to the Apple Support Communities. From your message, and screenshot I can see that you're having an issue with the display on your iPhone. 


From the screenshot this looks like you may have an issue that will need to be evaluated further in person. To be sure, take a screenshot of the Home screen of your iPhone and view the screenshot from another device. If the line doesn't appear in the screenshot then you know for sure if it's in the display, and not the software. If you're not familiar with how to take a screenshot, check out the steps in this article: How to take a screenshot on your iPhone, iPad, and iPod touch


Once you know that the issue is in the display, check out this article to locate the nearest repair location in your region: Apple - Find Locations - Location Selector


All the best.

1 reply
Question marked as Top-ranking reply

Dec 6, 2019 8:59 AM in response to genius113

Hello genius113, 


Thanks for reaching out to the Apple Support Communities. From your message, and screenshot I can see that you're having an issue with the display on your iPhone. 


From the screenshot this looks like you may have an issue that will need to be evaluated further in person. To be sure, take a screenshot of the Home screen of your iPhone and view the screenshot from another device. If the line doesn't appear in the screenshot then you know for sure if it's in the display, and not the software. If you're not familiar with how to take a screenshot, check out the steps in this article: How to take a screenshot on your iPhone, iPad, and iPod touch


Once you know that the issue is in the display, check out this article to locate the nearest repair location in your region: Apple - Find Locations - Location Selector


All the best.

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Hay there! Yesterday a pink line appeared on my iPhone XS, I don’t know how it happened cuz it didn’t fall noting at it. Is there any help out here??

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