Unable to complete touch id setup. Failed.

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Level 1

18 points

Unable to complete touch id setup. Failed.

I updated my software and atfer that I can`t use touch id, can`t add fingerprints. The options from Touch ID and Password are unabled. If I want to activate them is telling me: unable to complete touch id setup. Failed. Go back and try again. I never had a problem with recognising the fingerprint. After the update I didn`t setup the fingerprint cause I wasn`t near the phone. And then the message appeared. Touch Is setup for this phone has failed.

What should I do? It seems software problem but I dont know what to do beside reboot the phone. Already did it.

iPhone 6, iOS 12

Posted on Dec 4, 2019 4:45 AM

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Answer 1

rose_10

Community Specialist

Dec 7, 2019 9:36 AM in response to Sonya311

Hey there cant connect to pc,

Thanks for reaching out to Apple Support Communities. I understand Touch ID is not working as expected on your iPhone. I’ll be happy to help.

Go through the steps in this link if you’re having issues using your Touch ID as expected:

If Touch ID isn't working on your iPhone or iPad

Let me know if this helps.

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Answer 2

Sonya311 Author

Level 1

18 points

Dec 9, 2019 1:39 AM in response to rose_10

Thank you, but is not working. I am here:

"Still not working?

If the previous steps didn't help, you see

"Failed—unable to complete Touch ID setup", or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

You can't turn on Touch ID
Touch ID is dimmed or grayed out"

I dont understand why this happened because before the update everything was fine, touch id was working perfectly.

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Unable to complete touch id setup. Failed.

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