You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The Apple Store gave me the wrong Products on purchase

So I happen to have purchased an iPad Pro with all its necessary accesories from Highpoint Shopping Centre , Australia but they happen to have given me two wrong accessories for the iPad. I required a type C in all my accessories. And got the lightning model. And I get to realise it the next day in India. And I believe I'm not even going back before the required "return" dates of the products. What can be done now?

Clearly the fault is here of the sellers, who knew I bought the Pro with the Apple pen 2nd Gen alongwith the Smart folio but why did they give me the lightning model instead of type C (a headphone jack and a SD card reader)

iPad Pro, iOS 12

Posted on Dec 5, 2019 11:01 PM

Reply
1 reply
Sort By: 

Dec 5, 2019 11:48 PM in response to naina112

Did you already contact Apple Support about that?

Since in most cases service and warranty can be restricted by Apple to the country of purchase, you might have to return the product you bought to Australia, to get a refund.

...

Apple may restrict warranty service for iPhone, iPad, Apple TV and HomePod to the country where Apple or its Authorized Distributors originally sold the device.

...

copied from: Apple One (1) Year Limited Warranty

Reply

The Apple Store gave me the wrong Products on purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.