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User profile for user: Angelo -B
Angelo -B Author
User level: Level 1
8 points

Screenshot not working

I'm revisiting this problem (screenshot freezing) that was posted some time ago by a user experiencing the problem after an update to Mojave. I experienced the problem back then too, and still have the problem. I'm running Catalina on a Macbook Pro (2019). Here is a quotation from the OP:


"If I use it, when opening up the normal 'location area' appears; when I have adjusted it to the area required and hit Enter, the footprint of the 'location area' is visible against a darkened background and this footprint and background won't move.

I can operate the content shown on the darkened screen, but am unable to remove the footprint and return the screen to normal.

The only way I seem to be able to recover is to either restart or log out and back in.


Has anyone any experience of this or any suggestions on how to overcome it please?"

Posted on Dec 6, 2019 6:31 AM

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User profile for user: Angelo -B
Angelo -B Author
User level: Level 1
8 points

Posted on Dec 8, 2019 1:57 PM

Just thought I'd followup with a post on the solution I found: First I tested to see if Screenshot worked on another account on the same machine. It did. So I figured there must be a problem with my usual account. I went to the Library folder on the affected account, did a search for "screen," deleted all those files, rebooted, and voila, the utility began working again on my main account. See the attached screenshot of the files I deleted. :)


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User profile for user: Angelo -B
Angelo -B Author
User level: Level 1
8 points

Dec 8, 2019 1:57 PM in response to Angelo -B

Just thought I'd followup with a post on the solution I found: First I tested to see if Screenshot worked on another account on the same machine. It did. So I figured there must be a problem with my usual account. I went to the Library folder on the affected account, did a search for "screen," deleted all those files, rebooted, and voila, the utility began working again on my main account. See the attached screenshot of the files I deleted. :)


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Screenshot not working

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