I have followed all these steps and am getting the error "The device is unreachable".

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Level 1

8 points

I have followed all these steps and am getting the error "The device is unreachable".

I can see the phone in Windows 10 Explorer and can right click and "Import Pictures and Videos". It discovers lots of files, but when it tries to import it give the error: "The device is unreachable." In the past I have been able to pull photos off this iPhone XR on both my Windows 10 PC and Window 7 PC but it appears there's something different going on now (I'm assuming iOS update). Is there a known fix?

iPhone XR

Posted on Dec 6, 2019 8:05 AM

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Answer 1

kmuz Author

Level 1

8 points

Dec 6, 2019 10:16 AM in response to SravanKrA

I am using the OEM cable plugged directly into the PC's USB port and still getting the error. I'm also now getting an error "80042007" code in addition to the "The device is unreachable". Also note that the import will recognize the phone and detect the photos, but fails during the importing process. Any other ideas?

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Answer 2

SravanKrA

Level 10

433,338 points

Dec 6, 2019 8:21 AM in response to kmuz

Usually this is the cause --> Identify counterfeit or uncertified Lightning connector ...

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I have followed all these steps and am getting the error "The device is unreachable".

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