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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Years ago, I created some custom ringtones and downloaded them to my iPhone 4 via the iTunes program on Windows XP. Happily, the ringtones got migrated as I updated to later versions of the iPhone. I have an iPhone 6s now, and Windows 10. I just installed the iTunes app to access the old ringtones and they no longer show up.
Now, it seams, the ringtones are stuck on my phone with no way to access them. Is there something I can do?
iPhone 6s, iOS 13
Ah, I'm guessing you've installed iTunes from the Microsoft Store on Windows 10. As a sandboxed Windows app iFunbox probably cannot connect to it to access the device. You'd need to uninstall iTunes and then reinstall using the more traditional setup file from https://www.apple.com/itunes/download/win64. I'm just adding a note to that effect to the user tip.
tt2
Ah, I'm guessing you've installed iTunes from the Microsoft Store on Windows 10. As a sandboxed Windows app iFunbox probably cannot connect to it to access the device. You'd need to uninstall iTunes and then reinstall using the more traditional setup file from https://www.apple.com/itunes/download/win64. I'm just adding a note to that effect to the user tip.
tt2
See Create and manage ringtones in iTunes - Apple Community. The section on removing hidden tones also explains how you might archive those already on your device so you could install them again later.
tt2
Since iTunes 12.7 iTunes no longer has management features for ringtones within the library, but it can still be used to create new ringtones, and transfer those you have on your computer to your device. Perhaps these images will make it clearer how you can copy those that are on your device to your computer.
I've copied the .m4r files on my device into a folder called D:\Recovered Tones, then changed the file extensions from .m4r to .m4a so that Windows can show the embedded metadata that is in most of them. This would let me rename the files to something more recognizable (e.g. change the first one to Calm Sound.m4r) for when I wanted to add them to another device. You can also preview the files without metadata in iTunes. The first is the Kill Bill Whistle Song, and the second Pachelbel's Canon in D.
tt2
Nope, doesn't work in iTunes (btw, the instructions are confusing as ****). I tried installing the iFunbox app, but that didn't even start up (it told me my drivers weren't up to date and that I need to install the latest iTunes, which I installed today).
Thank you! That solved the problem. iFunBox works now and I was able to find my ringtones and copy them to my computer. The default iTunes download was the Microsoft Store. I should have look more closely at the download choices.
Your screenshots show iFunBox. As I pointed out, I installed iFunBox and it doesn't work.
Tested and confirmed.
tt2
You're welcome. 🙂
I wouldn't have known it was an issue if you hadn't brought it up so you've helped improve the advice for the next person needing help accessing their tones.
tt2
How do I access my custom ringtones?
