iPhone XR not connecting to itunes

I need help getting my iPhone XR to connect to my MacBook Pro. I was able to connect to iTunes before but now my phone will not pop up on iTunes. I have tried resetting both my computer and phone, made sure my Mac is updated to Catalina 10.15.1 and phone updated to 13.2.3 but it still does not work. I tried using a different charger , and even tried plugging in 2 different iPhones to see if it was just my phone.. but non of the phones pop up in iTunes. (usually when it detects a phone it automatically opens iTunes, but it does not do that)... not sure what else to do so came here

MacBook Pro 13", macOS 10.15

Posted on Dec 7, 2019 6:53 PM

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Dec 10, 2019 1:29 PM in response to ClashinWithChris

Hello ClashinWithChris,


Thank you for using Apple Support Communities.


I understand that you are unable to connect your iPhone to your MacBook Pro, your iPhone is not showing up in iTunes. You can take a look at the following support article to troubleshoot what is going on. You have already tried some of the steps, but there are more that you can try.


If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


I hope this helps and that you have a great day!

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iPhone XR not connecting to itunes

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