You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: ClashinWithChris
ClashinWithChris Author
User level: Level 1
4 points

iPhone XR not connecting to itunes

I need help getting my iPhone XR to connect to my MacBook Pro. I was able to connect to iTunes before but now my phone will not pop up on iTunes. I have tried resetting both my computer and phone, made sure my Mac is updated to Catalina 10.15.1 and phone updated to 13.2.3 but it still does not work. I tried using a different charger , and even tried plugging in 2 different iPhones to see if it was just my phone.. but non of the phones pop up in iTunes. (usually when it detects a phone it automatically opens iTunes, but it does not do that)... not sure what else to do so came here

MacBook Pro 13", macOS 10.15

Posted on Dec 7, 2019 6:53 PM

Reply

Similar questions

1 reply
User profile for user: jeffd55
jeffd55
User level: Community Specialist

Dec 10, 2019 1:29 PM in response to ClashinWithChris

Hello ClashinWithChris,


Thank you for using Apple Support Communities.


I understand that you are unable to connect your iPhone to your MacBook Pro, your iPhone is not showing up in iTunes. You can take a look at the following support article to troubleshoot what is going on. You have already tried some of the steps, but there are more that you can try.


If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


I hope this helps and that you have a great day!

Reply

iPhone XR not connecting to itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up