I was charged $19.99 on the NFL app for the red zone to watch football, but it is still making me use my cable provider and not working. Therefore, I am unable to use the subscription and would like to be reimbursed as I can’t use it. Thank you
iPhone 11, iOS 13
Hey there Kmccarty18,
Thanks for reaching out to Apple Support Communities. I understand an app isn’t working as expected for you and you’d like a refund. I’ll be happy to help.
If you have an app that is not working as expected, go through the steps in the following link to help:
If an app unexpectedly quits, stops responding, or won’t open
If this is an in-app purchase that isn’t working, these steps can help:
If you don't see your in-app purchases
If these don’t help and you still want to request a refund, follow the steps in this link:
Request a refund for apps or content that you bought from Apple
Cheers.
Charge
