My series 5 Apple watch can receive phone call and I can hear them but they cannor hear me?

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WAJH Author

Level 1

8 points

My series 5 Apple watch can receive phone call and I can hear them but they cannor hear me?

My series 5 Apple watch can receive phone call and I can hear them but they cannot hear me?

Apple Watch

Posted on Dec 9, 2019 8:14 AM

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Answer 1

Top-ranking reply

Teddy_B

Community Specialist

Dec 12, 2019 8:03 AM in response to WAJH

Hello WAJH,

Thank you for using Apple Support Communities! I understand from the information you provided that you’re able to hear during calls but the other end is unable to hear you; I'd like to help.

Let's first have you restart the apple watch and then test to see if that helps.

How to restart your Apple Watch - Apple Support

If you still have issues, the following support article provides some steps for unpairing your Apple Watch. Once you unpair your Apple Watch you can pair it again, then test.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support

Keep us posted with the results.

Best Regards.

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Answer 2

WAJH Author

Level 1

8 points

Dec 12, 2019 8:23 AM in response to Teddy_B

you responded to my reported Apple watch problems with a notion to unpair and restart

Firstly I have been online with your support team and they concluded after doing tests etc that, Siri is not working, microphone is not working, voice memo is not working and phone call will connect to watch but i cannot get them to hear me, among other things

The watch has been paired and unpaired but still does not solve the problems with the watch

In blunt terms I would like you to consider replacing the watch !!! , I fail to see why I should be sending a faulty product to you which will take 7 to 10 days according to the Belfast Apple shop I visited this morning

They again did all the tests but with no resulting change

There must be a better way to get a watch that works

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My series 5 Apple watch can receive phone call and I can hear them but they cannor hear me?

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