Why am I receiving spam emails saying that my Apple ID has been hacked and purchases that I didn't make have been made? I don't see these purchases in my account but I am worried that I have really been hacked and need a resolution to this issue.
Please help direct me to the correct person that can accurately help me with this issue.
Thank you!
iPhone XS Max
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
You are welcome. You can do that if you want. Just make sure you change your existing ID and don't create a new ID.
Note the restrictions in the article.
What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.
Thank you so much! It was spam for sure, should I reset my Apple ID in order not to receive these spam emails again?
Receiving Spam emails regarding purchases from Apple
