Apple Pay doesn't work when OSX language is not English

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Level 1

4 points

Apple Pay doesn't work when OSX language is not English

Hello Apple Community!

I've added my bank cards into Wallet on my MacBook Pro and set up Apple Pay so it works perfectly.

But it works only when preferred system language is English (US). When I change it to Russian or Ukrainian every payment i try on websites that have "Pay with Apple Pay" button fails (payment confirmation dialog pops up, does some processing for a while and then before asking me to put finger on a scanner it shows red mark and disappears). When I switch language back to English (US) same payment on same website works perfectly.

Any ideas how to fix it?

Posted on Dec 9, 2019 12:29 PM

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Answer 1

askbarnabas

Level 10

104,230 points

Dec 9, 2019 1:31 PM in response to ikseek

https://getsupport.apple.com/?caller=psp&PGF=PGF90000

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Answer 2

askbarnabas

Level 10

104,230 points

Dec 9, 2019 1:22 PM in response to ikseek

the region has to match the region for the bank.

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Answer 3

ikseek Author

Level 1

4 points

Dec 9, 2019 4:04 PM in response to askbarnabas

I called Apple Support in US and they were also surprised that changing Preferred Language in System Preferences without changing Region breaks Apple Pay.

But because I'm in Ukraine they were not able to escalate the issue for me.

If anyone else hits this issue please call Apple and ask them to fix it.

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Answer 4

ikseek Author

Level 1

4 points

Dec 9, 2019 1:28 PM in response to askbarnabas

I didn't say anything about changing Region; Apple Pay stops working when I change Preferred Language.

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Apple Pay doesn't work when OSX language is not English

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