You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help Needed with APPLE TV

We are trying to set up our first generation apple tv but lost our remote does anyone know how to bypass the remote

iPhone XS

Posted on Dec 9, 2019 10:26 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 9, 2019 11:03 PM

https://www.apple.com/shop/product/MM4T2AM/A/apple-remote?fnode=aa


if it's truely the first generation appletv then it will not work with itunes versions newer than 12.5.5

and it no longer works with apples itunes store at all

3 replies

Dec 10, 2019 8:07 AM in response to kamie619

If it is a small black box then it's at least a 2nd gen. However, you would need a physical remote in order to set it up. If this was an initial setup and you had a bluetooth keyboard then you could also use that.


Be aware that if it was a 2nd gen that is classified as obsolete so it is no longer being updates nor supported should any issues arise.

Help Needed with APPLE TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.