Apple Event: May 7th at 7 am PT
Why would the original Apple ID and password not work on an iPhone 11? It says it’s e•••••@m•••••.com, which is an email I don’t think exists because I’ve never seen it. Why is this happening?
iPhone 11
if she is the original owner, have her take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat
Or fill out and submit this form.
if she is the original owner, have her take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat
Or fill out and submit this form.
That has already been done. What I’m saying is the Apple ID she originally programmed the iPhone with, doesn’t work. It’s a strange email address @m•••••.com. Does anybody recognize an email provider that starts with an m and has 5 additional characters?
Have the previous owner follow the steps in the 2nd part of this article to completely remove it from their account.
The iPhone is on the activation lock screen that requires the original Apple ID. It should have been a @gmail.com but it’s the email I don’t think exists.
I bought a phone secondhand, the original owner removed it from their iCloud. It’s not linked to a findmyiphone on their account. However, the Apple ID and password that was used to setup the phone does not work. It comes up as e•••••@m•••••.com.
