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Random Bill for £17.49 -

Just been billed £17.49 by Apple for some unknown App - nothing we have knowingly purchased...


Initially thought it was phishing but bank have confirmed payment has been authorised so it is genuine. the only thing I can think it is related to is that recently I added my wife's Apple Id to my Apple music (family account) - but this should be included in the £14.99 we already have


Anyone else experienced this or have any ideas what it might be - currently trying to get in touch with someone at apple to discuss but this doesn't seem straight forward

Posted on Dec 10, 2019 4:45 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 10, 2019 6:56 AM

Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

3 replies
Question marked as Top-ranking reply

Dec 10, 2019 6:56 AM in response to xbxbx

Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

Random Bill for £17.49 -

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