I received a support case number for a case I did not contact Apple about. As far as I can tell, the email is legitimate as the case number appears in my Apple ID cases, but it claims I called Apple support, which I most certainly did not.
You can contact Apple and talk to them
Contact - Official Apple Support
For that email, does it have your name on it, is it addressed to you or ‘user’ or ‘customer’?
Some phishing mails are easy to spot, others a bit harder.
If true - real name and in your cases - fear not to contact Apple Support via whatever means that may be offered -
We will be on pins & needles awaiting the mystery solved story 😁
Yes, it is addressed to me. Further, I logged into Apple Support on a different device and the case # appears in my account, so it does appear the case is legitimate.
We all love a good mystery... will you tell us how it ends?
Upon contacting Apple Support, they confirmed the case is legitimate, and they are investigating why I am the contact linked to the case. They will be getting back to me.
I received a support case number for a case I did not initiate.
