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Bank transactions

Why has money been taken out of my bank by apple when I haven’t authorised it

Apple.com/bill

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Posted on Dec 12, 2019 3:42 PM

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Posted on Dec 12, 2019 3:54 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

3 replies
Question marked as Best reply

Dec 12, 2019 3:54 PM in response to Saundersz

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

Dec 12, 2019 4:44 PM in response to Saundersz

I'm not saying you did, but if you want to find out what the cause is you should first verify that it is a real charge (is it shown by your bank or by a notice that you are sure is from them)?


If it is, then follow the steps shown in If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

That link has instructions of things to check even if you didn't make a purchase. If those steps don't help it also has information about how to contact Apple.

Bank transactions

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