Sony Headphones Connect app freezes on accepting privacy terms

Hello Apple community,

I recently bought the new Sony WH-1000XM3 bluetooth headphones and I wanted to use the app they provide. So I downloaded the app and it all seemed fine and dandy until I tried to accept the privacy policy and select Next... The app froze and no matter what I did, never manage to get past that screen.

I have tried reinstalling the app several times from the App Store, I have tried restarting my phone as well, to no avail. I am running an 13.1.3 iOS and I'm currently updating to the latest version - 13.3. Has anyone else experienced the same issue and is able to advise?

Thank you!

Posted on Dec 13, 2019 4:36 AM

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10 replies

Dec 13, 2019 6:43 AM in response to miroslav_stoyanov

Worked after installing the latest 13.3 version.

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Level 1

21 points

Dec 14, 2019 5:59 AM in response to ette_pet

FYI:

Yes, updating solved the issue.

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Level 1

17 points

Dec 14, 2019 7:56 AM in response to ette_pet

Had 13.1.3. Updates to 13.3 and it worked. Had the same exact issue

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Level 1

21 points

Dec 17, 2019 10:51 PM in response to Downtowndavid

@Downtowndavid: it is about iOS version 13.3 - so, on your Apple device(s).

Go to:

Settings > General > Software Update

to check for your iOS version.

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Dec 13, 2019 5:20 PM in response to miroslav_stoyanov

Same issue, using iOS 13.1

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Dec 14, 2019 3:05 AM in response to miroslav_stoyanov

Same! I'm so frustrated!

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Level 1

21 points

Dec 14, 2019 4:20 AM in response to miroslav_stoyanov

Here the same, no possibility to accept the policy on iPhone 6s with iOS 13.1.3.

Now updating.....

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Level 1

4 points

Dec 14, 2019 1:07 PM in response to miroslav_stoyanov

This did not solve my issue. Shame on Sony for releasing a simple app that clearly nobody even tested.

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Dec 16, 2019 8:54 PM in response to miroslav_stoyanov

the same thing is happening to me.. super frustrating

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Dec 17, 2019 3:12 PM in response to miroslav_stoyanov

How do I install the 13.3? The sony app is getting stuck on my iPad but works fine on my iPhone.

Is 13.3 on my apple device or the sony app.

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Sony Headphones Connect app freezes on accepting privacy terms

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