6 Replies Latest reply: Aug 16, 2010 7:05 AM by llorren
mercysmith Level 1 Level 1 (0 points)
We have a Brother HL-2170W printer, and have been using it with our wireless network for over a year. Recently it stopped working with my Macbook pro. It still works fine with our windows PCs. The error I get is: /Library/Printers/Brother/Filter/rastertobrother2140 failed

I downloaded the latest CUPS driver from Brother. I have connected to the printed both through bonjour and by manually entering its IP address. I am able to browse to the printers admin page using safari and the IP address - I don't see any irregular network issues. I'm using OSX 10.5.8

thanks

macbook 13", Mac OS X (10.5.8)
  • LilyLC Level 4 Level 4 (2,635 points)
    mercysmith wrote:
    I downloaded the latest CUPS driver from Brother. I have connected to the printed both through bonjour and by manually entering its IP address. I am able to browse to the printers admin page using safari and the IP address - I don't see any irregular network issues. I'm using OSX 10.5.8


    Does that mean in Print & Fax, you set up a new printer and both Bonjour and IP automatically recognized the correct print driver?

    If you have not already done so, try Repair Disk Permissions using Disk Utility.

    If the problem persists, consider Resetting the Print System.

    FYI: see the thread by macartwright

    HTH
  • mercysmith Level 1 Level 1 (0 points)
    Thanks,
    Yes, by adding the printer either through bonjour or ip address the correct printer and driver were chosen.

    We might try the Repair Disk Permissions, but I don't even know what that is yet.

    I had seen macartwright's thread, but I don't think I kept the original disk and driver.
  • mercysmith Level 1 Level 1 (0 points)
    The permissions reset didn't help, although it looked like the printer's permissions needed to be reset. I also reset the print system to no avail. I get the same rastertobrother2140 failed message.

    I'm sure I don't have the original disk for the printer. I'm pretty much at a loss as to what to try next. I guess I'll keep trying to hunt down an old driver version.
  • LilyLC Level 4 Level 4 (2,635 points)
    Have you tried power cycling all the equipment? That is, shutting down the computer, printer, router, dsl or cable modem (includes unplugging the modem). Wait 30-60 seconds. Then power on each in the reverse order waiting for each to be fully on (e.g., lights on modem are steady) before turning on the next device.

    If the problem persists, consider booting up your computer with the original Install disc by holding down the "c" key. Choose a language. Select Disk Utility from the menu options. In Disk Utility, on the left pane, click on your hard disk. On the right pane, click on the First Aid tab and below, click on Repair Disk. Hopefully, there won't be anything, but maybe there is a bit or byte out of order and this will find it and repair it.

    If the problem still persists, consider trying Fixamac's Print Therapy. Free to try.

    One other thought, when you initially re-installed the print driver, did you delete the existing driver and all the Brother related files beforehand?

    Good Luck.

    Thanks for the star.
  • llorren Level 1 Level 1 (0 points)
    Did you find a solution? I just started having this after replacing my macbook pro 15" hard drive and had to re-setup everything. I can connect, print a test page with the utility, scan from the brother printer and it comes up in preview or email, whichever I select. But no printing from anything, just the exact message you had. I've installed and re-installed every driver and update. I've plugged/unplugged, restarted, reconnected several times everything I know, and no success. Frustrating ...
  • llorren Level 1 Level 1 (0 points)
    NEVER MIND!!!! Happily I can report that rolling back the driver to the 10.4 version worked just fine and the printer hums along like normal. Yaaayyyy!!!!