Can't use Disk Utility and MacBook Pro is not booting from the Snow Leopard CD

I want to fully erase my previous MacBook Pro. I replaced it because of an intermittent problem with the hard drive which even the Apple Genius people couldn't fix.


Before trashing it, I really need to get all my personal data off that Mac. The Disk Utility is mostly greyed out, so I cannot Erase. I tried manually deleting as much data as possible, but it still has my name for the password, and I'm sure there are other personal items I didn't delete.


I tried booting from my old Snow Leopard CD to get at its DU, but I get the message "You can't use this version of the application of "Install Mac OS X.app" with this version of OS X. You have "install Mac OS X.app 23.1". I'm assuming this means that it's not really booting from the CD.


I don't want to install, just to get at the clean version of the Disk Utility on the Snow Leopard CD.


Is there another way to get at the Disk Utility on the Snow Leopard CD so I can fully erase that MacBook Pro?


MacBook Pro

Posted on Dec 13, 2019 8:16 PM

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10 replies

Dec 13, 2019 9:19 PM in response to Teragram2410

Teragram2410 Said:

"Can't use Disk Utility and MacBook Pro is not booting from the Snow Leopard CD: I want to fully erase my previous MacBook Pro. I replaced it because of an intermittent problem with the hard drive which even the Apple Genius people couldn't fix.[...]"

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Not that I am aware of, but... Try this...


Erase with Terminal in Recovery Mode:

Note that all will be rid of. Try booting into Recovery Mode (Hold Command + R), Go To: Utilities Menu on the top > select Terminal. Next use the Terminal command the erase the disk. See if that works.


Go Here for the Commands: How to Erase a Disk from Command Line in Mac OS X - OSXDaily Try one of the four Terminal commands, shown on that site. Reply back, informing of which command works.


Dec 14, 2019 11:23 AM in response to Teragram2410

Teragram2410 Said:

Further to my previous message. I just noticed that at the end of diskutil list it says:

Logical Volume Macintosh HD on disk0s2

a massive list of numbers

Locked Encrypted.

I've tried erasing disk0s2, back at the beginning and again today. It tells me to use eraseVolume instead. When I try eraseVolume it tells me that "The disk is in use by Core Storage as a Physical Volume"

———-


Some Links:

Seeing: "The disk is in use by Core Storage as a Physical Volume"


Try the links below. They’re back in the day (10.11 of 2014), But try them, being careful what you type. Highlight what is needed to be copied, by highlighting it with the cursor, and pressing [command + c]. Then Paste it, by pressing [command + v] at the end of the Command Prompt.


Dec 14, 2019 5:40 AM in response to TheLittles

I tried several variations. Eventually the "diskutil eraseDisk JHFS+ "MacIntosh HD" /dev/disk0" led to:

"Started erase on disk0"

"Unmounting disk"

"Error: -69888: Couldn't unmount disk"

I'm not familiar enough with Terminal Mode to know if this was the result of a typo on my part or the need for additional commands to allow the disk to be unmounted.

Is there another command I should have used?

Dec 14, 2019 10:16 AM in response to TheLittles

Thank you for both responses.

I'm still getting the "Error: -69888 Couldn't unmount disk" response when trying the CleanDrive variation.

When I key in the "sudo" command I get "-bash: sudo: command not found."

Is there another option to get the drive emptied?

(I'm starting think I should go in search of a really, really strong magnet, or maybe a sledgehammer.)

Dec 14, 2019 11:09 AM in response to TheLittles

Further to my previous message. I just noticed that at the end of diskutil list it says:

Logical Volume Macintosh HD on disk0s2

a massive list of numbers

Locked Encrypted.


I've tried erasing disk0s2, back at the beginning and again today. It tells me to use eraseVolume instead. When I try eraseVolume it tells me that "The disk is in use by Core Storage as a Physical Volume"


So is the "Locked" causing the unmount failure? Is there a way around this?

Should I be trying to erase disk0 or volume disk0s2?


Thank you for all your help

Dec 14, 2019 12:27 PM in response to TheLittles

Thank you for all your help. I decided I needed to visit an AASP. I was going to open a Chat with the local one. When I booted my old Mac to get its serial number, it opened with a big dark grey not circle on a light grey screen. It gets this blank screen whether I boot normally, in Recovery Mode, or from the Snow Leopard disc. So even though it said it wasn't erasing the drive, maybe it has. Whatever the reason, it looks like no one can get at the disk now. So thank you again for all your help.

Dec 14, 2019 9:40 AM in response to Teragram2410

Teragram2410 Said:

I tried several variations. Eventually the "diskutil eraseDisk JHFS+ "MacIntosh HD" /dev/disk0" led to:

"Started erase on disk0"

"Unmounting disk"

"Error: -69888: Couldn't unmount disk"

———-


Thank for the reply.


Moving forward, let’s try something else:


Using this Command Text Example...

diskutil eraseDisk JHFS+ CleanDrive /dev/disk0


Go By this: List All Mounted Drives And Their Partitions From The Terminal - OSXDAILY

  • Find the name of your disk, using one of these Commands:

diskutil list

diskutil list df

diskutil list df -h


What to Replace:

How to format a hard drive on MacOS - howchoo

  • Replace JHFS+ with any file system you need (JHFS+ is probably what you need)


  • Replace CleanDrive with the new name for your formatted drive


  • Put your disk name in place of /dev/disk1


For Instance:

If your disk is MacintoshHD, then try:

diskutil eraseDisk JHFS+ FormattedDrive MacintoshHD

Dec 14, 2019 10:03 AM in response to Teragram2410

Also, Try Using sudo in Terminal:

5 Solutions to “Couldn’t Unmount Disk” Error when Using Disk Utility on Mac - Datanumen

sudo is short for super user (AKA Root).


Use this Command Text Example...

sudo diskutil unmountDisk force /dev/diskx


What to Replace:

x” in diskx with the correct number


To Get the Disk Number, Go To:

How To Find Disk ID & Device Node Identifier In Mac OS X Command Line - OSXDaily


For Instance:

sudo diskutil unmountDisk force /dev/disk1

Dec 14, 2019 11:08 AM in response to Teragram2410

Teragram2410 Said:

Thank you for both responses.[...] Is there another option to get the drive emptied.[...]

———-


You are welcome.


A few More thoughts:


A. First, in Terminal, Login as a Root:

Try logging in as root, and then run the above command. To be certain that you are logged in as Root, the Terminal line will end with the pound sign “#


Using Terminal:

  1. Use this Command: login root
  2. Enter your password
  3. Press the enter key
  4. Use any above commands: exclude sudo
  5. use this Command: logout. That way you are logged out of root.


B. Run First Aid, through Disk Utilities in Safe Mode: Repair a storage device in Disk Utility on Mac - Apple Support. If it is damaged... then it’s damaged. But if it gets fixed after First Aid, then try all of the above once more.


That’s the best I can think of.


C. As a final resort...

So, as an alternative to an unsuccessful try, take this to an AASP (Apple Authorized Service Provider), for extra help. They will look at this error firsthand, face-to-face, and will know where to go from here.


Go Here: Find Locations - Apple Authorized Reseller. Click: Service & Support > Enter your location information, and see if there is an AASP nearby. Contact an AASP that shows up, and find out more about the services that they offer to fix this.

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Can't use Disk Utility and MacBook Pro is not booting from the Snow Leopard CD

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