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What should I do?

I received this message, I checked my subscription but I didn't find anything so I went to the bank and it became clear that someone used money from my visa to buy an app! The problem is that I don't have any payment method in my Apple account, I did not purchase any application only once and deleted the visa immediately after I finished so how can someone use a visa that is not already in my account? And can i cancel this thing? 🤦🏻‍♀️

iPhone 7 Plus, iOS 13

Posted on Dec 14, 2019 12:16 PM

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Question marked as Top-ranking reply

Posted on Dec 14, 2019 12:17 PM

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759


2 replies
Question marked as Top-ranking reply

Dec 14, 2019 12:17 PM in response to Matsomi

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759


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